Jira Software – Cloud Service

Easily create and link Jira Issues to SysAid service records, and view all the information from within SysAid.

 

Version:
Available from SysAid 19.2.30
SysAid Edition:
SysAid Full Cloud and On-Premise
Watch video
See how to get Jira set up in your SysAid account

Details

 

Overview

SysAid’s Jira integration seamlessly connects Jira issues with SysAid SRs and allows for direct communication and synchronization across the two products. This consolidates ticket information, providing a more complete picture for IT staff, and reduces the response time for IT tickets allowing IT staff to handle more tickets in less time.

 

Main Features

  • Link SysAid SRs to existing Jira issues
  • Generate a Jira issue from a SysAid SR
  • SysAid can display data from Jira in the SysAid SR

 

Benefits

  • Efficient agents: Reducing “double work” of the user for tickets handled in Jira
  • Faster support by allowing admins to view relevant, real-time information regarding an existing Jira issue without navigating away from SysAid
  • Streamline collaboration between SysAid admins and Jira handlers by providing a channel for communication

 

 

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