Jira Software – Cloud Service
Easily create and link Jira Issues to SysAid service records, and view all the information from within SysAid.
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Overview
SysAid’s Jira integration seamlessly connects Jira issues with SysAid SRs and allows for direct communication and synchronization across the two products. This consolidates ticket information, providing a more complete picture for IT staff, and reduces the response time for IT tickets allowing IT staff to handle more tickets in less time.
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Main Features
- Link SysAid SRs to existing Jira issues
- Generate a Jira issue from a SysAid SR
- SysAid can display data from Jira in the SysAid SR
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Benefits
- Efficient agents: Reducing “double work” of the user for tickets handled in Jira
- Faster support by allowing admins to view relevant, real-time information regarding an existing Jira issue without navigating away from SysAid
- Streamline collaboration between SysAid admins and Jira handlers by providing a channel for communication
