SysAid’s Automate Joe is the first built-in ITSM offering that orchestrates service delivery across business, application, and infrastructure layers – with the click of a button.
By freeing service desk agents from manual tasks such as employee onboarding and provisioning virtual machines, Automate Joe improves productivity, accelerates processes, and slashes ticket resolution times.Book a demo View Marketplace
98% of IT leaders say that automating processes is essential to driving business benefits, and yet IT departments spend 30% of their time on low-level tasks, making it hard to consistently ensure productivity and value for the company. This forces the service desk to spend an exceptional amount of time:
SysAid’s Automate Joe lightens your service desk team’s load – boosting productivity, service agility, and end-user satisfaction.
Automate Joe will define and execute business and IT workflows, automate IT tasks, monitor current process states in real-time, and enable a full traceability of all activities.
Automate Joe integrates with open source and public cloud solutions from OpenStack, Amazon EC2, Windows Azure, and VMware, enabling service desk agents to orchestrate delivery of hybrid cloud services. The service desk can continue to use IT automation tools from Puppet, Chef, and VMware alongside Automate Joe.
SysAid’s Automate Joe can help your team orchestrate many manual tasks, automatically boosting your team’s productivity and results.
Accelerated service delivery
to the business, while reducing mean time to resolution (MTTR).
Increased service agility
to produce fast, predictable results for manual, routine, and error-prone tasks, and to enhance service availability, 24/7/365.
Increased agent productivity
by saving time on manual tasks, making more time for more pressing IT tasks.
Enhanced end-user experience
by providing them with the tools they need to get their job done.