Home Pricing – new

SysAid Pricing

Pick your plan.
AI handles the rest

Your team gets an enterprise-level ITSM with AI that resolves incidents,
fulfills requests, and builds automations.

Professional

AI included

AI-native service management with unlimited agentic AI. No usage caps, no continuous approvals, no surprise invoices.

/agent/month

Get a quote

Including:

Request, incident, change & problem management
All-in-one asset managment
AI-powered Copilot for agents & end users
pre-built AI agents with 100K Workato credits
SLA management, dashboards and BI analytics

Enterprise

AI included

Everything you get in Professional, plus extra flexibility, customization, and testing capabilities, built for the most demanding IT teams.

Custom /starting at 20 agents

Contact sales

Everything in Professional, plus:

Sandbox environment
Tailor-made AI agents
Advanced BI analytics
300K Workato credits
Gold Service Package with P1 support

View all features

SysAid AI

PROFESSIONAL

ENTERPRISE

Copilot chatbot for end users

Copilot chatbot for agents

Data pool and customizable guardrails

AI Automations

Chatbot quality scoring and fine-tuning

AI usage dashboard and weekly insights

AI Certification Program

SysAid Agentic AI

Prebuilt AI agents (100+)

AI connections

AI agent builder

Tailor-made AI agents

–

Service Desk Essentials

Incident management

Change management

Problem management

Request management

Knowledge base

Multi-channel service requests

Customizable forms, workflows, and queues

Custom fields and columns

SLA Management

Priority management

Routing rules

Escalation rules and alerts

Workflows

Custom workflows

Workflow Designer

Action fulfillment via email and self-service portal

Asset Management

Managed assets (250 included)

Asset monitoring and CMDB

Inventory management and network discovery

License Manager Essentials

Reporting and Analytics

Service desk dashboards

BI analytics

Performance benchmarking and custom reports

Advanced Qlik BI power user

–

1 seat

Email Integration

Email ticket creation, notifications, rules, and AI email bot

SysAid Connect

Native integrations and developer API

Workato integration credits

100K

300K

SysAid for Microsoft Teams

Additional Capabilities

Multi-language support

Storage retention

2 years

7 years

Custom URL

–

Backup delivery

–

Sandbox environment

–

1 environment

Service and Support

Community membership

Hot fixes and upgrades

Access to knowledge base articles

Self-service portal

SysAid Copilot support

Direct email support

Live chat support

–

Callback option

–

Panic alert button

–

Support hours

24/6

Priority 1 response time

3 hours

1 hour

Priority 2 response time

5 hours

2 hours

Priority 3 response time

7 hours

3 hours

Request response time

8 hours

4 hours

Add-Ons & Services

Availability

Platform & Infrastructure

Sandbox environment

+ (1 Environment included)

Private AWS instance

–

Workato integration credit packs

+ (100K Included)

+ (300K Included)

IT Operations

Patch Management (GFI)

Splashtop Remote Support

Lansweeper Advanced Discovery

Additional asset packs

License Manager Advanced

Analytics & Management

Advanced Qlik BI power users

+ (1 Seat included)

Support Packages

Silver Service Package

–

Gold Service Package

Included

Gold VIP Service Package

(Minimum of 20 agents)

SECURITY & COMPLIANCE: GDPR · CCPA · SOC 2 Type II · ISO 27001/27017/27018 · MFA & SSO · SSL · DPA · Multi-Region Data Residency

Frequently asked questions

How much does SysAid ITSM cost?

Contact us and a SysAid consultant will be in touch to walk you through a customized evaluation process to help understand your needs and help match you to the best plan for your organization to ensure you’re not overpaying for features or capabilities you don’t need yet.

Does SysAid offer a free trial?

“Yes! Simply start a free trial and you’ll get access to all SysAid features. No credit card details or any prior commitment required.

At any point during your trial you can choose a plan and pay from within your account using any of these payment methods: PayPal, credit cards, bank transfers, or check. Whatever works best for you.”

How do you calculate the price of SysAid’s ITSM subscription?

The cost of your plan depends on several factors: from the type of package that would best fit your organization to the number of users and assets—such as workstations, servers, mobile devices, and more—that need to be managed by the system.

What is the value and ROI of ITSM?

If you’re looking to build a business case or validate the value of ITSM automation, our ROI Calculator is built for that. Just enter a few operational metrics—like ticket volume, resolution time, and team size—and it will project the time and cost savings SysAid can generate. It’s a quick, data-driven way to evaluate the impact of streamlining your service desk.

Which ITSM key features and plan is best for me?

“Our team will be happy to help you figure out which SysAid product will help you and your IT team best.

When meeting with your SysAid consultant, they’ll get a deeper understanding of your team (and org) size, level of maturity, and your future growth plans, and will help match the right types of features—from automations and integrations, to BI and analytics—to best match your needs.

This step will make sure you’re not overpaying for features you don’t need at your current stage of growth. While also leaving room for you to add and upgrade as your needs change.”

Is ITSM integration included in the price?

The Enterprise plan includes 1 hour of professional services. We also have a variety of implementation plans to choose from to facilitate your move to SysAid.

What data security compliance is offered by SysAid?

SysAid is proudly certified by multiple independent data security and regulatory compliance organizations to ensure the security and safety of your data at all times. Our certifications include: ISO27017, ISO27001, ISO27018, SOC2 Type 2, Cloud Security Alliance (CSA) certification, and more.
You can learn more about our security compliance certifications, and download a copy of them, here

Find out what IT looks like
with the right ITSM partner

Get a quote