Video Knowledge Base

Check out the series of video tutorials to help you make the most out of SysAid.

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How to setup SysAid Copilot
welcome-to-ssp
Welcome to the Self-Service Portal
Building a Story in BI Analytics
Building a Story in BI Analytics
Knowledge Base
Knowledge Base
Workflow Designer
Workflow Designer
Discovering Assets Via WMI Scan
Discovering Assets Via WMI Scan
Using Jira Integration
Using Jira Integration
automate-joe-demos-onboarding-create-user-start-stop-printer
Automate Joe: Automating Onboarding
Using SysAid’s Power BI Extract
Using SysAid’s Power BI Extract
SysAid Mobile
SysAid Mobile

SysAid Mobile

Service Center’s Onboarding Wizard
Service Center’s Onboarding Wizard
Creating Service Catalog Category Pointer Reference Items
Creating Service Catalog Category Pointer Reference Items
SysAid’s Chromebook add-on
SysAid’s Chromebook Add-On
Switching-from-EUP-to-SSP
Switching from EUP to SSP
Service Catalog
Service Catalog
automate-joe-demos-onboarding-create-user-start-stop-printer
Automate Joe Demos: Onboarding; Create User; Start/Stop Printer; and More
Workflow Designer demos VPN access provisioning licenses onboarding
Workflow Designer Demos: VPN Access; Provisioning Licenses; Onboarding
Setting up Jira Integration
Setting Up Jira Integration
SysAid UI Refresh
SysAid UI Refresh
Patch Management
Patch Management
Setting Up LDAP Integration in SysAid
Setting Up LDAP Integration in SysAid
Initiating a TeamViewer Embedded Session
Initiating a TeamViewer Embedded Session
Setting Up Email Integration
Setting Up Email Integration
Setting Up SolarWinds Integration for Enhanced Monitoring
Setting Up SolarWinds Integration for Enhanced Monitoring
Deploying the Agent via the RDS
Deploying the Agent via the RDS
Installing the RDS
Installing the RDS
Setting Up Agent Deployment Plans
Setting Up Agent Deployment Plans
Defining Agent Settings
Defining Agent Settings
credential management
Credentials Management
Using Password Self-Service
Using Password Self-Service
Merging SRs
Merging SRs
Accessing Password Services with an SMS Code
Accessing Password Services with an SMS Code
Rearranging Widgets in the Self-Service Portal
Rearranging Widgets in the Self-Service Portal
Customizing a Report’s Cover Page, Header, and Footer
Customizing a Report’s Cover Page, Header, and Footer
Scheduling a Report
Scheduling a Report
Setting a Bookmark in BI Analytics
Setting a Bookmark in BI Analytics
Formatting Your Charts in BI Analytics 2
Formatting Your Charts in BI Analytics
my reports
My Reports
creating reports
Creating Reports
BI Analytics
BI Analytics
Branding the Self-Service Portal
Branding the Self-Service Portal
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Submitting a Ticket with a Video Attachment, Featuring the F11 Hotkey 
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Submitting an End-User Ticket in SysAid’s Self-Service Portal
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Toolbox Items in the Self-Service Portal

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SysAid Reviews
SysAid Reviews