Skills and capabilities required of a 2020 ITSM professional

Insights from 20 service management experts, influencers, and analysts on what you need to succeed as an ITSM professional in 2020.

Some skills you’ll need:

An understanding of AI and analytics and associated personal capabilities
Knowledge management capabilities
An understanding of what business value is and how to create it
Customer engagement skills
A focus on innovation for better business outcomes

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