Agenda at a glance Pre-SMART training | Nov 12th SMART lineup | Nov 13th
*Exclusive for SysAid Customers
Virtual Events and Webinars
SMART 2025
Agenda at a glance SMART lineup | Nov 13th
Virtual Events and Webinars
Future-Proofing African Educational Institutions with AI-First ITSM
Uncover the Future of ITSM: Discover cutting edge IT service tools, and see how peers are ACTUALLY using AI to resolve tickets in real time and improve user satisfaction
On – Demand Resources
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eBooks
2025 SysAid Annual Report
2025 Mega-Trends Shaping the Future of IT Service Management
eBooks
2024 ITSM Mega-Trends Report
Gen AI – it’s all anyone can talk about these days. But for IT leaders on the frontlines, the question is: what does this mean for their day-to-day?
eBooks
2023 State of Service Management Report
Knowing exactly where the IT world is headed in terms of budgets, challenges, and goals is like striking gold. Read on to be at the top of your IT game
eBooks
2021 State of Service Management Report
Good problem management can provide enormous value, by reducing IT service failure and by limiting the impact of failures when they do occur.
eBooks
Skills and Capabilities Required of a 2020 ITSM Professional
Insights from 20 service management experts, influencers, and analysts on what you need to succeed as an ITSM professional in 2020.
eBooks
The Ultimate Tips Guide for Getting Started with ITIL
Joe the IT Guy offers advice on how best to plan, or improve, your adoption of ITSM’s most popular best practice.
