A total of 84% of respondents believe that working in IT will
get harder over the next three years. It’s up only 2% on the 2017
results but there has been a larger movement between “all IT
roles” and “some IT roles,” in favor of the latter. Only 13% of survey
respondents don’t think that their lives (and, one assumes, the
lives of their colleagues) will get harder – a 2% drop from the
As to why there’s an increased response for “Yes, for some
IT roles” (at 53%) over “Yes, for all IT roles” (at 31%) – this likely
reflects that some IT roles are getting harder, while others could
even be getting easier, due to the level of impact from the
aforementioned changes. For example, service desk agents – who
are usually under far greater scrutiny than most other, if not all,
IT roles – are facing the triple pressures of increased technology
usage, a wider spectrum of technology products and services,
plus increased employee expectations of services and support.
Whereas roles related to the management of legacy IT systems,
say, might be viewed as being less likely to be impacted.
Additionally, let’s not forget that there might also be the very-
human assumption that “the grass is always greener” – with
respondents assuming, especially since they have very little
insight beyond their own remit, that their peers in other teams
aren’t affected as much as themselves.
The second question then asked:
Do you feel that working in IT is adversely affecting your
This garnered the following responses:
The survey responses show that a worrying 55% of people think
that working in IT is adversely affecting their personal wellbeing
so that’s every other person in IT. Even more worrying is the one
in ten people who think that the situation is significant by their
selection of the “Yes, considerably” option.
The topic of wellbeing is also discussed in the next section when
the value (and recognition) of individuals is considered.