Requirements for New SysAid Installations

Server side:

If you are planning to use SysAid Patch Management, make sure to also consider the Patch Management requirements detailed here.


Item Up to 500 assets and/or 5 admins 500 - 2000 assets and/or 20 admins More than 2000 assets and/or 20 admins*


Processor(s) Single CPU Dual-Core Quad-Core
Memory 4 GB 4 GB 8 GB
Free disk space 4 GB 8 GB 10 GB
Expected database growth per year 3 GB 16 GB 32 GB


Operating System - supports 64-bit Windows Server** 2016, 2012 R2, 2012, 2008 R2, 2008,
Linux/Unix/Mac - with Java 1.8 (8.0.920.14) or above and Tomcat 7.0.57
Database MS SQL (2008, 2008 R2, 2012 and 2014***), MySQL 5.X, Oracle (10.4 and above)
MS SQL Server Express (embedded****)

* If you have more than 100 admins, please contact support for assistance

** SysAid's embedded database, MS SQL 2008 R2 Express is not supported on Windows XP or the 32 bit version of Windows Server 2003

*** MS SQL 2012 is supported from SysAid version 8.5 or above.

****1. Embedded MS SQL Server Express database is not recommended for environments with more than 3000 assets.
 2. .NET Framework 3.5 SP1 is required.
 3. MS SQL Express requires an additional 1 GB of RAM, and can contain up to 10 GB of data.



SysAid Agent - Client Requirements:


Item Requirement


Processor 1500MHZ
Free disk space 50MB ****
RAM usage For 32 Bit installation 15M
For 64 Bit installation 20M


Operating System - supports both 32-bit and 64-bit Windows*: 10, 8, 7, Vista, XP, Server 2016, 2012 R2, 2012, 2008 R2, 2008, 2003
Linux **/Mac
Unix, IBM's AIX, FreeBSD, Solaris, HP-UX ***
Supported browsers IE 8.0 or above (for end users), IE 9.0 or above (for administrators), Firefox ***** and Chrome *****
Screen resolution 1280x1024 display, or above

* .NET Framework 2.0 SP 2 or above is required.
** For inventory feature only.
*** Through a third-party tool; please contact our support team for more information.
**** To enable Patch Management capabilities, an additional 1.5 GB is required.
*****The latest version of the browser at the time your version of SysAid was released.

For more detailed System Requirements, see the full SysAid System Requirements help page.