Requirements for New SysAid Installations
If you are planning to use SysAid Patch Management, make sure to also consider the Patch Management requirements detailed here.
|Item||Up to 500 assets and/or 5 admins||500 - 2000 assets and/or 20 admins||More than 2000 assets and/or 20 admins*|
|Memory||4 GB||4 GB||8 GB|
|Free disk space||4 GB||8 GB||10 GB|
|Expected database growth per year||3 GB||16 GB||32 GB|
|Operating System - supports 64-bit||
Windows Server** 2016, 2012 R2, 2012, 2008 R2, 2008,
Linux/Unix/Mac - with Java 1.8 (8.0.920.14) or above and Tomcat 7.0.57
MS SQL (2008, 2008 R2, 2012 and 2014***), MySQL 5.X, Oracle (10.4 and above)
MS SQL Server Express (embedded****)
* If you have more than 100 admins, please contact support for assistance
** SysAid's embedded database, MS SQL 2008 R2 Express is not supported on Windows XP or the 32 bit version of Windows Server 2003
*** MS SQL 2012 is supported from SysAid version 8.5 or above.
****1. Embedded MS SQL Server Express database is not recommended for environments with more than 3000 assets.
2. .NET Framework 3.5 SP1 is required.
3. MS SQL Express requires an additional 1 GB of RAM, and can contain up to 10 GB of data.
SysAid Agent - Client Requirements:
|Free disk space||50MB ****|
For 32 Bit installation 15M
For 64 Bit installation 20M
|Operating System - supports both 32-bit and 64-bit||
Windows*: 10, 8, 7, Vista, XP, Server 2016, 2012 R2, 2012, 2008 R2, 2008, 2003
Unix, IBM's AIX, FreeBSD, Solaris, HP-UX ***
|Supported browsers||IE 8.0 or above (for end users), IE 9.0 or above (for administrators), Firefox ***** and Chrome *****|
|Screen resolution||1280x1024 display, or above|
* .NET Framework 2.0 SP 2 or above is required.
** For inventory feature only.
*** Through a third-party tool; please contact our support team for more information.
**** To enable Patch Management capabilities, an additional 1.5 GB is required.
*****The latest version of the browser at the time your version of SysAid was released.
For more detailed System Requirements, see the full SysAid System Requirements help page.