Minimum Requirements for SysAid

SysAid Server (on-premise installations):

Item Minimum Required Recommended


Processor(s) 2.0 GHz Quad-Core Xeon or equivalent
Memory 4 GB 8 GB
Free disk space 16 GB 32 GB


Operating system (x64) Windows Server 2008 R2*
Windows Server 2012
Database*** MS SQL Server 2014 Express****
MySQL 5.7 and above
Oracle 10.4 and above
MS SQL Server 2014

If you are planning to use SysAid Patch Management, make sure to also consider the Patch Management requirements detailed here.

* Windows 10, Windows 8, and Windows 7 SP1 can be used for test environments.
   - .NET Framework 3.5 SP1 or higher is required.

** Linux/Unix that can run Docker containers.

*** For production environment it is recommended to use a separate machine for the database.

**** MS SQL Express requires an additional 1 GB of RAM, if running on the same machine, and can contain up to 10 GB of data (expected DB growth - dependant on number of assets and modules used, approx. 2-5 GBs per year).


Browser - Client Requirements:

Administrator Internet Explorer 11 and above, Microsoft Edge, Chrome, Firefox, Safari*
End-User Portal Internet Explorer 9** and above, Microsoft Edge, Chrome, Firefox, Safari*
Self-Service Portal Internet Explorer 11 and above, Microsoft Edge, Chrome, Firefox, Safari*

* Basic functionality has been tested.

** The End-User Portal has been tested on Internet Explorer 9 & 10 - we recommend using IE 11 and above.


SysAid Agent - Client Requirements:

Item Requirement


Processor 1500MHZ
Free disk space 50MB*
RAM usage 20MB


Operating System (x64, x86) Windows**: 10, 8, 7, Vista, Server 2016, 2012, 2008
Linux ***
Mac OS X 10.11 and above
Unix, IBM's AIX, FreeBSD, Solaris, HP-UX ****

* To enable Patch Management capabilities, an additional 1.5 GB is required.

** .NET Framework 3.5 or above is required.

*** For inventory feature only.

**** Through a third-party tool; please contact our support team for more information.

For more detailed System Requirements, see the full SysAid System Requirements help page.