SysAid Feature Comparison

This feature comparison matrix provides a detailed breakdown of which modules and features are included in the different editions of SysAid. For the PDF version of this matrix, please click here.

 

  Basic Full Enterprise
     
  Email to Ticket      
Fully Customizable User Interface Partial    
  Escalation Rules      
Routing Rules      
Granular Permission Control Partial    
  Customizable Survey      
Multiple Survey Questions      
  Remote Control Directly from the Ticket      
  Announcements      
  Reports      
  Report Scheduler Included in Manager Dashboard Included in Manager Dashboard Included in Manager Dashboard
  Customized Reports Included in Manager Dashboard Included in Manager Dashboard Included in Manager Dashboard
  Define supervisors      
Permissions Control on Administrator Level      
Advanced Permissions Control on Administrator Level      
Permissions Per Groups      
  Complete Service Record History      
     
  (F11) Hotkey for Submitting Service Records      
  End-User Screenshots Attached to Service Records Automatically      
       
Partial    
Incident Management      
  Request Fulfillment      
  Problem Management      
  Change Management      
  SLA/SLM      
  CMDB Optional    
     
Automatic Routing Rules      
Automatic Escalation Rules      
  Automatic Due Dates      
  Automatic Prioritization      
  Dynamic Timers & Operating Hours      
Dynamic Forms (Category-Driven Templates)      
  Quick List - Service Records Including Pre-Filled Data      
Partial    
  Customizable Logo      
  Customizable Notifications      
  HTML Customization Partial    
Custom/Special Projects      
Customize Embedded Submission Form      
  Unlimited Custom Fields Optional    
  Customizable Lists (views, filters, columns)      
  Customizable Forms (tabs, fields) Partial    
  Customizable Self-Service Portal      
  Web Forms      
Customized Monitoring Configurations      
Mandatory Field Per Status      
Unlimited Custom Tabs      
Multilanguage Support 1 language in addition to English    
 
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  Basic Full Enterprise
     
  Automatically Detect Desktops, Laptops, and Servers      
  Hardware and Software Detection - Including Changes      
Asset Service History      
Suppliers Catalog      
Hardware Catalog      
Software License Management      
  Printers, Routers, and Other Device Support through SNMP      
  Complete History Record      
  Extract Customized Registry Values      
  Import Assets from CSV Files      
     
Agentless Network Discovery      
SysAid Agent      
  1 Channel 1 Channel 1 Channel
Additional Remote Control Channels Optional Optional Optional
       
  Optional Optional Optional
  Optional    
  Optional Optional Optional
 
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  Basic Full Enterprise
  Optional Optional Optional
     
       
     
     
     
 
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  Basic Full Enterprise
  Optional Optional Optional
  Optional Optional Optional
       
       
  1 Channel 1 Channel 1 Channel
Additional Remote Desktop Channels Optional Optional Optional
     
iPhone      
Android      
BlackBerry      
Windows Phone      
 
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  Basic Full Enterprise
  3 3 3
Additional Administrators Optional Optional Optional
  Unlimited Unlimited Unlimited
  120 250 250
Additional Assets Optional Optional Optional
1 Language in Addition to English Unlimited Unlimited
     
     
  Cloud (Saas) / On Premise Cloud (Saas) / On Premise Cloud (Saas) / On Premise
 
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  Basic Full Enterprise
Optional Optional  
     
KickStart Course Optional Optional  
Certification Program Optional Optional  
     
  Optional  
     
     
     
     
     
 
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  Basic Full Enterprise
     
       
       
Limited to 2 Emails    
       
       
       
     
       
       
     
     
     
     
       
       
       
       
       
       
 
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