SysAid’s Mobile Solution

Create, view, add notes, see history, even add attachments across all active incidents and requests – directly from your mobile device.

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Available on IOS and Android

SysAid Mobile is mobile-optimized (as opposed to a native mobile app) and fully responsive on all Android and iOS devices.

  • For SysAid Cloud customers: Simply access your SysAid account from your mobile device browser with the following URL: https://<account id>.sysaidit.com
  • For SysAid On-Premises customers: Get the add-on in our Marketplace

For more information, read the online help.

IT Support On-The-Move With SysAid Mobile

SysAid Mobile provides crucial help desk support, including:

  • View all the incidents and requests assigned to you or your team
  • Create or update tickets
  • Contact users via phone or WhatsApp directly from ticket form
  • Access your device’s camera from within the ticket to include photo as an attachment

Expand Asset Tracking With a Barcode Scanner

SysAid Mobile includes a barcode scanner that allows you to:

  • Scan barcodes with a camera (or enter manually)
  • View details of the CI in a form view
  • Update owner, location, notes, and status
  • Create a new CI if the code is not found

Frequently Asked Questions

What Can I Access From My Phone With SysAid Mobile?

With SysAid Mobile, you can provide help desk IT support on the go, with no need for a laptop. You are able to view all incidents and requests assigned to you or your team, create or update tickets, contact users directly and even send a photo as an attachment from within the ticket.

What Is Asset Tracking On SysAid Mobile?

With SysAid Mobile, you are able to expand asset tracking with a barcode scanner. Once you have scanned the barcode (or entered the details manually), you are able to view details of the CI in a form view, update the owner, location, notes, and status, and even create a new CI if the code is not found.

Is SysAid Mobile Available For All Mobile Devices?

Yes! SysAid Mobile is available on all Android and iOS devices. You are able to access both the SysAid Cloud and SysAid On-Premises via your mobile phone. See above for more details on how to access them, and to view the mobile online help page.

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