Agentic service management
Turn your IT team
into the best they can be
Delight end users with a conversational, enterprise-grade experience powered by an AI help desk.
Your IT team has been told to do more with less.
But is that actually possible?
It is—with SysAid’s agentic service management.
With agentic and generative AI natively built-in, not tacked on top, SysAid helps your team become stronger, faster, and more resilient.
Freeing your team up from the manual and repetitive tasks that take up 80% of your time. So you can deliver warm, human service to users at an unprecedented scale. Here’s how:
It is—with SysAid’s AI-powered ITSM.
With agentic and generative AI natively built-in, not tacked on top, SysAid helps your team become stronger, faster, and more resilient.
Freeing your team up from the manual and repetitive tasks that take up 80% of their time. So you can deliver warm, human service to users at an unprecedented scale.
Every core IT function. Levelled up with agentic AI.
More than automations. Check out how SysAid’s agentic service management can help you.
No Results.
What this means for you
How our agentic AI helps
Core ITSM Area
Cut MTTR by 70%, reduce agent burnout
Automatically detects and resolves issues before users even notice
Incident Management
Happier users, faster delivery
AI routes, fulfills, and tracks requests with SLA awareness
Service Request Fulfillment
Reduce recurring issues
AI spots patterns across tickets, suggests fixes, and prevents repeats
Problem Management
Safer rollouts, fewer surprises
Predicts risks, automates low-risk approvals, and tracks execution
Change Management
Reduce downtime, optimize spend
Real-time monitoring, issue detection, and auto-linking to relevant tickets
Asset & CMDB Monitoring
Faster, smarter decisions—no manual searching required
Turns static documentation into live, actionable knowledge
Knowledge Management
24/7 answers, 60% fewer tickets (University of Limpopo case)
Pulls real-time ticket/KB data across Slack, Teams, and email
AI Chatbot (End-User Support)
Lightens L1 load, improves service delivery
Helps users resolve common issues instantly through guided experiences
Self-Service Portal
Complete context, faster and more informed resolution
Full lifecycle visibility with smart summaries and sentiment detection
Agent Queue + Journey View
How agentic service
management supports you
Whether it’s closing spam and duplicate tickets, resolving stale issues with full documentation, flagging SLA breaches before they occur, or escalating and rerouting VIP tickets for special handling—SysAid comes with nearly 100 ready-to-launch AI agents that take care of it all.
Getting started is
easier than you’d think
Yes, SysAid comes with nearly 100 pre-built AI agents— trained extensively on ITSM workflows and data. So you can start experimenting with and using AI agents in a snap.
Plus with SysAid you also get the AI agent builder, which allows you to build your own AI agents and customize existing ones, without coding. Simply describe your workflow and SysAid’s AI will build an agent for you—which you can review and test in a sandbox before incorporating into your work.
Allowing you to create unique AI agents to meet your unique organization’s needs.
Works where you work, with what you use
Native integrations with all the tools and platforms you use mean that you’re supported no matter where you’re working or what you’re working on.
We’re building the future of service management today
SysAid customers are already seeing incredible leaps in performance such as:
- Sava Re decreased MTTR by 25%
- Mission Health achieved 90% faster resolution time
- CYBEX deployed SysAid across 6 countries in <3 months
Deliver warm, human service at scale with
AI agents on your side
