Transform everyday tasks
with the power of AI agents

With prebuilt AI agents handling everyday ITSM tasks for you across SysAid and your entire tech stack, your team can now dig into working on what really matters.

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Just plug in and go

Free your IT team to innovate

What once took hours gets done in seconds with SysAid’s AI agents. Because they don’t just suggest— they take action: automating high-volume tasks like batch onboarding, duplicate ticket resolution, and proactive asset flagging across integrations like Microsoft 365, Azure AD, SharePoint, and more.

AI Agents that think, learn, and act

Empower your IT team with AI agents that automate tasks like assigning licenses, unlocking accounts, and handling routine workflows across your tech stack.

Proactive support for faster, smoother resolutions

Your AI agents do more than spring into action when needed—they work continuously in the background to provide proactive support by anticipating issues and taking preventative action, immediately. Eliminating frustrating wait times and resolving issues for end users faster than ever.

Hit the ground running

Access dozens of prebuilt AI Agents designed specifically for streamlining IT service management. Whether that’s managing group memberships, assigning licenses, or running scans and analytics, these agents work automatically or on your command, making your IT operations flow seamlessly.

Work across your tech stack

Let your AI Agents take action across your tools without waiting. With AI Connections, you can quickly connect to systems like Microsoft 365, Slack, Salesforce, and more. Get more done, faster, with AI that fits right into your tech stack.

Never miss a beat with scheduled AI agents

Keep operations running effortlessly and on time. With scheduled runs, your AI Agents can handle recurring tasks like ticket notifications, trend analysis, and performance summaries, delivering insights and actions right ahead of time.

See where, when, and how AI agents are being used

Whenever an AI agent is used, all its tasks and interactions—and the end users it interacts with—are automatically logged into one place. Giving you full transparency of their ongoing performance.

Let’s give AI some real work, shall we?

Explore AI Agent Builder

Customize and build AI agents to your organization needs.

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Don’t just take our word for it

See what’s possible with AI agents in your corner

SysAid prebuilt AI agents library

With new additions every month

View details here

Azure AD – Manage group membership

Azure AD – Search and list group

Azure AD – Create user

Azure AD – Update user

Azure AD – Search user

Azure AD – Lock\Unlock user

Azure AD – Reset user password

Azure AD – Get locked accounts

Azure AD – Search and list group

Azure AD – Get group and user relationship manager

Azure AD – Self-service password reset

Microsoft Authenticator – Get method by ID

Microsoft Authenticator – Get list of authentication methods

Microsoft Authenticator – Delete authentication method

Microsoft 365 – Get license

Microsoft 365 – Assign license

Microsoft 365 – Unassign license

Microsoft 365 – Identify License Shortage

SharePoint – List item updater

SharePoint – List query

Intune – List of managed devices

Intune – Get devices

Intune – Delete device

Intune – Reboot device

Intune – Retire device

Intune – Shutdown device

Intune – Update device

Intune – Wipe device (requires confirmation)

Bitlocker – Get list of recovery keys

Bitlocker – Get recovery key by ID

Analyze frequent user SR submissions

Analyze reopened SRs

Analyze SR category trends

Analyze SR creation peaks

Analyze workload distribution

Count service records

Detect recurring issues

Detect top delayed SRs

Find duplicate SRs

Find similar resolved SRs

Find SRs with SLA risk

Find unassigned tickets

Filter and retrieve SRs

Perform advanced SR analytics

Recommend SR assignment

Ticket creation assistant

Check asset warranty expiration

Detect high failure rate devices

Find assets with missing critical information

Get asset and CI information by user

Scan assets for harmful software

Scan for inactive PCs

Detect Problem from Incidents

Add Note to Service Record

Create Problem with Related Incidents

Generate Wrap-up to SR

Hibob HR – Get employee information

Twilio – Send SMS

Salesforce – Get account information

Preplexity – Deep Research with Perplexity AI

Perplexity – Web search with Perplexity AI

Slack – Send message to channel

Slack – Send direct message by email

Join our AI Agents Lab

Get hands-on with AI Agents—explore, customize, and test them in real time.

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Frequently asked questions

What is an AI agent?

SysAid AI agents are purpose-built ITSM operators that don’t just make suggestions, they take action for you. From handling routine tasks to automating complex workflows , to proactively identifying opportunities for efficiency. Freeing you and your IT teams up to work on strategic initiatives that have a much deeper impact on your organization.

Who is an AI agent for?

An AI Agent is designed for IT teams looking to automate repetitive tasks, streamline workflows, and enhance their overall service delivery. They’re a perfect fit for IT service desks, support teams, and organizations who want to reduce manual workloads, boost operational efficiency, and deliver smarter resolutions faster.

Whether you’re an IT manager, a service desk agent, or an AI administrator, AI Agents help you focus on high-value work by automating routine processes, predicting needs, and taking proactive actions. They’re also ideal for teams looking to integrate AI seamlessly into their ITSM environment without complex coding, and so empowering your team to adapt quickly and scale efficiently.

What is the difference between AI agents and Chatbots?

Chatbots are conversational assistants designed to provide answers based on predefined sources or knowledge bases. Their functionality is limited to conversations, meaning they can respond to queries but do not take independent actions. However, chatbots can leverage AI Agents to handle more complex user requests.

In contrast, AI Agents are goal-oriented systems capable of making decisions and executing actions autonomously or on demand. Unlike chatbots, they are not confined to conversations but interact with various systems, adapt dynamically, and drive real-time outcomes. While chatbots streamline routine interactions, AI Agents power intelligent automation, making them essential for advanced, decision-driven workflows.

How does SysAid keep AI agents secure?

SysAid prioritizes AI agent security through a robust, three-tiered approach:

Built-in Guardrails: Security experts have embedded safeguards into our code generation process to block malicious outputs.
Rigorous Testing: We continuously test these guardrails to ensure they’re effective and reliable.
Granular Access Controls: AI Admins can manage permissions at a detailed level—controlling which users or agents can access specific data pools.

SysAid handles the intricate guardrail management, freeing you from configuration and monitoring complexities. This significantly reduces misconfiguration risks, guarantees consistent security protocols, and instills confidence, enabling your team to prioritize core business objectives. We also implement a fair usage policy to prevent excessive or unreasonable use, see our Terms & Conditions for details.

Where can I access these AI agents?

As a SysAid Copilot customer, you can easily access AI agents via the AI Chatbot for End Users and the AI Chatbot for IT Agents. AI Admins can customize or build agents from scratch using the AI Agent Builder, and monitor usage through detailed activity logs in the AI Agents Monitoring view.