From automation to liberation: let AI take it from here
Traditional automation only goes so far. SysAid’s AI Agents and Agent Builder go further, eliminating manual work and seriously scaling the impact of your team.
Still manually routing tickets? That’s not IT’s job anymore
Manual triage and resolution might have made sense before. But today, it’s holding your team back. With SysAid, AI doesn’t just route tickets. It detects patterns, suggests fixes, and even resolves issues end-to-end—freeing your team to tackle the tasks that really matters.
Automation that lightens the load
AI-powered ticket triage
No more manual sorting or rigid rules. Our AI Agent analyzes incoming tickets in real time—setting priority, SLA, and assignment automatically. It learns and adapts as it goes.
Flexible, no-code automations
Build routing, email, and escalation rules in minutes—no coding needed. Automate everything from simple ticket flows to complex, multi-step processes.
Smart self-service that actually works
A 24/7 AI chatbot helps users help themselves, suggesting knowledge base articles or creating tickets when needed.
A cleaner, smarter queue
Automate key actions with Prebuilt AI agents.
AI filters and prioritizes tickets in a unified queue, surfacing what matters most. Because your team’s time is too precious to be spent on digging.
True one-stop orchestration
Trigger actions across tools like Azure AD, Slack, and HR systems from a single console. With SysAid AI agents, you design once—and run it everywhere.
Workflow automation, without the complexity
SysAid makes powerful automations wonderfully simple—with a unified interface that allows you to build complex workflows with the ease of drag‑and‑drop.
From auto-assignment to full resolution by AI Agents, every step is streamlined. And comes with centralized, customizable queue views and AI-powered prioritization so your team sees exactly what matters—when it matters.
AI agents at the heart of your IT automation
“SysAid’s new UI enhances help desk workflows with an intuitive queue, boosting team efficiency and cutting resolution times by 25%.”
Smarter automation starts with AI.
Smarter IT starts with SysAid.
