Welcome to SysAid’s March product newsletter! Keep reading to learn about the latest capabilities now at your fingertips, and sign up for upcoming training, workshops and events.

Upgrade your Service Desk with a secure, easy to use, robust remote support solution that’s affordable. Splashtop is now integrated with SysAid so you can open a remote session directly from a ticket or chat and gain access with just one click.

The user-level utilization insights view gives you more in-depth visibility into application utilization. See who is using each discovered app, identify inactive users, check last usage dates, and understand activity levels to help monitor usage, optimize license allocation, and reduce unnecessary spend.

Wonder which applications are actually being used across your organization? Concerned about unused licenses, shadow IT, and wasted spend? Explore License Manager Advanced with a self-service trial for users with an existing Entra ID integration, and see detailed usage insights in minutes.

Visit your account to request access!

SysAid is now available as a public connector in the Workato marketplace. Easily discover SysAid and install the connector directly from Workato that enables building integrations within your existing Workato environment.

ilert complements SysAid by bridging the gap between intelligent ticket management and high-urgency incident response. This integration creates a unified workflow that pairs the predictive power of AI with the lightning-fast execution required during a service disruption.

Your Service Desk is now easier to navigate with new gridlines, hover & selected row highlights, and uniform tables throughout.

Visit your service desk to check it out!

Give your admins full control over the resolution panel. With custom mandatory fields by service record type, you now collect only what matters, enforcing critical data for audits and reports, without forcing admins to fill in details that aren’t required.

Easily switch between a consolidated Assigned to view or a split view with separate Assignee and Group columns in your queue and your tickets. With a single setting, decide how to focus, organize, and manage your queue.

Would you like to set up secure, data segregated service spaces for one or more of your business teams (HR, Facilities, Finance, etc)? If so, you’re invited to apply for our free Early Access Pilot to help shape our new AI-native ESM before it’s available to the general public.