Transform everyday tasks
with the power of AI agents

SysAid AI agents are purpose-built ITSM operators that don’t just make suggestions, they take action for you. From handling routine tasks to automating complex workflows , to proactively identifying opportunities for efficiency. Freeing you and your IT teams up to work on strategic initiatives that have a much deeper impact on your organization.

An AI Agent is designed for IT teams looking to automate repetitive tasks, streamline workflows, and enhance their overall service delivery. They’re a perfect fit for IT service desks, support teams, and organizations who want to reduce manual workloads, boost operational efficiency,  and deliver smarter resolutions faster.

Whether you’re an IT manager, a service desk agent, or an AI administrator, AI Agents help you focus on high-value work by automating routine processes, predicting needs, and taking proactive actions. They’re also ideal for teams looking to integrate AI seamlessly into their ITSM environment without complex coding, and so empowering your team to adapt quickly and scale efficiently.

Chatbots are conversational assistants designed to provide answers based on predefined sources or knowledge bases. Their functionality is limited to conversations, meaning they can respond to queries but do not take independent actions. However, chatbots can leverage AI Agents to handle more complex user requests.

In contrast, AI Agents are goal-oriented systems capable of making decisions and executing actions autonomously or on demand. Unlike chatbots, they are not confined to conversations but interact with various systems, adapt dynamically, and drive real-time outcomes. While chatbots streamline routine interactions, AI Agents power intelligent automation, making them essential for advanced, decision-driven workflows.

SysAid prioritizes AI agent security through a robust, three-tiered approach:

1. Built-in Guardrails: Security experts have embedded safeguards into our code generation process to block malicious outputs.
2. Rigorous Testing: We continuously test these guardrails to ensure they’re effective and reliable.
3. Granular Access Controls: AI Admins can manage permissions at a detailed level—controlling which users or agents can access specific data pools.

SysAid handles the intricate guardrail management, freeing you from configuration and monitoring complexities. This significantly reduces misconfiguration risks, guarantees consistent security protocols, and instills confidence, enabling your team to prioritize core business objectives. We also implement a fair usage policy to prevent excessive or unreasonable use, see our Terms & Conditions for details.

As a SysAid Copilot customer, you can easily access AI agents via the AI Chatbot for End Users and the AI Chatbot for IT Agents. AI Admins can customize or build agents from scratch using the AI Agent Builder, and monitor usage through detailed activity logs in the AI Agents Monitoring view.