Home Joseph Zargari
As former VP Customer Relations, Joseph handled all customer support functions, including technical support, general queries, payments and the SysAid Community forum. With first-hand experience of SysAid products in the service desk environment, Joseph was a key source of input for SysAid’s design and development phases. In his free time, Joseph plays tennis, watches comedies, and does PHP coding.
514 Views
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September 28th, 2014
sysaid.com/…/cve-2014-6271-aka-shellshock-bash-bug Remember Heartbleed? Back in April, I was flooded with questions from our customers, so I wrote that blog post about it when the hype was about as big as Apple’s iPhone 6 announcement. Well, guess what? Five months later we’ve got a new vulnerability with an equally awesome name. Meet “Shellshock” – an awesome...
365 Views
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July 9th, 2014
The less complaints from customers, the better, right? Well, not exactly. When it comes to customer service many companies believe that receiving fewer complaints means their customers are indeed happy. However, research proves that it’s quite the opposite. In fact, the majority of unhappy customers never complain, they simply leave and never come back. Moreover,...
532 Views
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July 7th, 2014
We’re very excited – because SysAid has further upped its commitment to exceptional customer service. We’ve made some structural changes to enhance the way in which we deliver support – splitting general customer support away from technical support – and, as a result, our personal service to you will improve. It’s not because our service...
502 Views
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June 14th, 2014
Your Chief Financial Officer (CFO) is responsible for the financial health and prosperity of the company. In very simple terms, the future of the company depends on more income and outgoings. These days IT is a major cost center, underpinning many aspects of the business. So if the CFO comes to visit, thumping the table...
872 Views
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April 10th, 2014
The last few days have been all about the OpenSSL Heartbleed vulnerability, officially called CVE-2014-0160. Many of you surely heard about it, read about it, and talked about it, but did you really understand what all the noise is about? TechCrunch published: Massive Security Bug In OpenSSL Could Affect A Huge Chunk Of The Internet,...
695 Views
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February 5th, 2014
There’s no doubt that today’s 21st century customers are in the driver’s seat. Not only do they have higher expectations than ever before, but they have no qualms about ditching their current provider for the competition. And with the cost of acquiring a new customer far exceeding what it costs to retain an existing one,...
538 Views
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February 3rd, 2014
Did you get a chance to look at the new Announcements feature in our latest release? The new SysAid UI launched in SysAid 9.1 introduced many improvements to the user experience, including a more organized menu layout (with new permissions system per menu item!), better usage of page width, and one structured page for all...
524 Views
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January 9th, 2014
Ever since the very first release of SysAid, we made sure to support several database types. To this day, SysAid supports Microsoft SQL, MySQL, and Oracle, as well as an embedded database type – Derby. The Derby database was great for most small-medium sized businesses using SysAid because it is lightweight, requires no maintenance or...
500 Views
|
August 19th, 2013
Happy Beta testing to all our dear Pathfinders who have been enthusiastic and thorough, helping us ensure the official release is even better. I have summed up the highlights of the 9.1 Beta testing, but if you want more in depth information or to post your own comment, please visit the Beta Issue Forum on...
872 Views
|
April 10th, 2014
The last few days have been all about the OpenSSL Heartbleed vulnerability, officially called CVE-2014-0160. Many of you surely heard about it, read about it, and talked about it, but did you really understand what all the noise is about? TechCrunch published: Massive Security Bug In OpenSSL Could Affect A Huge Chunk Of The Internet,...
695 Views
|
February 5th, 2014
There’s no doubt that today’s 21st century customers are in the driver’s seat. Not only do they have higher expectations than ever before, but they have no qualms about ditching their current provider for the competition. And with the cost of acquiring a new customer far exceeding what it costs to retain an existing one,...
538 Views
|
February 3rd, 2014
Did you get a chance to look at the new Announcements feature in our latest release? The new SysAid UI launched in SysAid 9.1 introduced many improvements to the user experience, including a more organized menu layout (with new permissions system per menu item!), better usage of page width, and one structured page for all...
532 Views
|
July 7th, 2014
We’re very excited – because SysAid has further upped its commitment to exceptional customer service. We’ve made some structural changes to enhance the way in which we deliver support – splitting general customer support away from technical support – and, as a result, our personal service to you will improve. It’s not because our service...
524 Views
|
January 9th, 2014
Ever since the very first release of SysAid, we made sure to support several database types. To this day, SysAid supports Microsoft SQL, MySQL, and Oracle, as well as an embedded database type – Derby. The Derby database was great for most small-medium sized businesses using SysAid because it is lightweight, requires no maintenance or...
514 Views
|
September 28th, 2014
sysaid.com/…/cve-2014-6271-aka-shellshock-bash-bug Remember Heartbleed? Back in April, I was flooded with questions from our customers, so I wrote that blog post about it when the hype was about as big as Apple’s iPhone 6 announcement. Well, guess what? Five months later we’ve got a new vulnerability with an equally awesome name. Meet “Shellshock” – an awesome...
502 Views
|
June 14th, 2014
Your Chief Financial Officer (CFO) is responsible for the financial health and prosperity of the company. In very simple terms, the future of the company depends on more income and outgoings. These days IT is a major cost center, underpinning many aspects of the business. So if the CFO comes to visit, thumping the table...
500 Views
|
August 19th, 2013
Happy Beta testing to all our dear Pathfinders who have been enthusiastic and thorough, helping us ensure the official release is even better. I have summed up the highlights of the 9.1 Beta testing, but if you want more in depth information or to post your own comment, please visit the Beta Issue Forum on...
365 Views
|
July 9th, 2014
The less complaints from customers, the better, right? Well, not exactly. When it comes to customer service many companies believe that receiving fewer complaints means their customers are indeed happy. However, research proves that it’s quite the opposite. In fact, the majority of unhappy customers never complain, they simply leave and never come back. Moreover,...
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