Press & Media

Users Love Simplicity and Cost-Effectiveness of SysAid Solutions

Or Yehuda, Israel - September 22, 2009 - SysAid Technologies Ltd., (, a leading global provider of help desk software solutions and Customer Service Support (CSS) software, announced today that its flagship product, SysAid IT, is now deployed in more than 55,000 organizations worldwide. This marks a 22 percent increase from 45,000 customers a year ago.

"SysAid's rapid growth underscores our market's enthusiasm about our easy-to-use, yet highly robust and affordable solutions that suit equally well 10-person and 10,000-person organizations," said Israel Lifshitz, founder and CEO of SysAid. "Much of our success is derived from actively listening to our valued customers, adapting our platforms according to their needs and consistently introducing new enhancements."

The success of SysAid results from its ability to simplify the dynamic challenges that customer service and support professionals face every day. In addition, it is one of the most cost-effective solutions in the market, with a comprehensive version available free of charge to companies with fewer than 100 users and to larger organizations at a fraction of the cost of other solutions.

The SysAid IT help desk enables IT professionals to manage their infrastructure with greater ease and efficiency, while the SysAid CSS customer service software is designed to better manage an effective service desk, providing key tools to increase customer satisfaction and improve the bottom line. SysAid IT is available via a hosted On-demand service (SaaS) which eliminates the need to download software or purchase hardware, and can be live within minutes. Additionally, true to the Cloud Computing concept, the SysAid On-Demand solution eliminates the burden of backup, maintenance and edition upgrades.

"Simplicity for the user is our main guideline and we therefore are constantly innovating to keep our technology advanced and our solution rapid and efficient," said Lifshitz. "We look forward to continue enhancing our platforms through the development of new practical tools that will further simplify the IT management process."

SysAid users span all industries and company sizes, from small start-ups and non-profits to leading organizations and Fortune 500 corporations. Customers include Coca-Cola, McDonald's, LG, Johnson & Johnson, Cisco Systems, Novartis, DKNY, Sony, Planet Hollywood, L'Oreal, Xerox, Columbia University, NASA and Lockheed Martin, as well as thousands of small and medium businesses.

About SysAid Technologies

Founded in 2002, SysAid Technologies Ltd. partners with IT professionals to make their work easier. The company provides IT service management (ITSM) solutions to more than 10,000 customers in 140 countries. From small businesses to Fortune 500 enterprises, IT departments use SysAid to deliver better service.

Available in 42 languages as a cloud-based or on-premises solution, SysAid combines all the essential IT tools in one simple and clever platform. For more information, please visit

- Join more than 180,000 IT professionals in the SysAid Community.
- Follow SysAid on Twitter @Joe_the_IT_Guy and @SysAid.

Media Contact:
Lindsey Pugh