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Overview
An incident refers to any unexpected disruption, deviation, or event that impacts an organization’s normal operation and requires immediate attention.
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What Is an Incident?
In IT service management, an incident is an unplanned interruption or reduction in the quality of an IT service. It disrupts normal business operations and requires resolution to restore service functionality.
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How Does Incident Management Work?
Incident management involves detecting, recording, classifying, and resolving incidents to minimize their adverse effects on business operations. It follows a structured workflow to ensure timely and effective incident resolution.
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Why Use Incident Management & What Is Its Importance?
Incident management is crucial for minimizing downtime, reducing service disruptions, and meeting service level agreements (SLAs). It improves IT service reliability, customer satisfaction, and overall business continuity.
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SysAid’s Solution For Incident Management
SysAid’s incident management module allows organizations to log, track, and prioritize incidents effectively. With SysAid, IT teams can quickly respond to incidents, restore services, and prevent future occurrences.
