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Overview
A self-service portal is a web-based interface that allows users to find information, request services, and resolve issues independently.
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What Is a Self-Service Portal?
The self-service portal empowers users by offering a knowledge base, service catalog, and ticket submission options.
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How Does a Self-Service Portal Work?
Users can log in to the self-service portal, access relevant information, and submit service requests or incidents.
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Why Use a Self-Service Portal & What Is Its Importance?
A self-service portal reduces the burden on IT teams, increases user satisfaction, and promotes user autonomy.
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SysAid’s Solution For Self-Service Portal
SysAid provides a user-friendly self-service portal as part of its ITSM platform, allowing users to find solutions and request services independently.
