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Overview
A knowledge base is a centralized repository of information that provides users with a collection of articles, guides, and solutions to common issues.
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What Is a Knowledge Base?
A knowledge base is a self-service resource that enables users to access information, troubleshoot problems, and find answers to frequently asked questions.
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How Does a Knowledge Base Work?
A knowledge base is organized into categories and topics, making it easy for users to search and find relevant information. It can include text, images, videos, and hyperlinks.
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Why Use a Knowledge Base & What Is Its Importance?
A knowledge base reduces the number of support requests, empowers users to find solutions independently, and improves overall customer satisfaction.
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SysAid’s Solution For Knowledge Base
SysAid provides a customizable knowledge base as part of its ITSM platform, enabling organizations to create, manage, and share knowledge articles efficiently.
