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Overview
Knowledge management involves capturing, organizing, and sharing information and expertise within an organization to improve decision-making and enhance problem-solving.
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What Is Knowledge Management?
Knowledge management includes creating a centralized repository of information, best practices, and solutions that can be accessed by employees to aid in their work.
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How Does Knowledge Management Work?
Knowledge management involves collecting, categorizing, and updating information and providing access to employees through search tools and portals.
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Why Use Knowledge Management & What Is Its Importance?
Knowledge management improves efficiency, reduces duplication of efforts, enhances problem-solving, and facilitates continuous improvement.
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SysAid’s Solution For Knowledge Management
SysAid’s ITSM platform includes knowledge management capabilities, allowing organizations to create and maintain a knowledge base to empower users and agents with relevant information and solutions.
