SysAid Remote Control
SysAid’s built-in remote control capabilities allow IT support people to connect to
end-user active sessions, or unattended computers, to give remote assistance.
SysAid’s remote support software provides simple, no-configuration-necessary options for performing remote support and remote control via the following methods of remote control communication:
SysAid’s remote support software works with any remote machine running the following Windows operating systems:
Your security is one of SysAid’s top priorities when using our remote support software. The remote control software does not run continuously between sessions. It is initiated only when a remote support or control request is identified by a SysAid agent, and then the connection to the authorized requestor is made (and within a fully encrypted session).
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