SysAid Remote Control

SysAid’s built-in and integrated remote control capabilities allow IT support people to connect to end-user active sessions, or unattended computers, to give remote assistance.

Remote Control Methods

SysAid’s remote support software, available in both SysAid Help Desk and SysAid ITSM, provides simple, no-configuration-necessary options for performing remote support and remote control via the following methods of remote control communication::

• Peer-to-peer, using an application-based viewer
• HTML5, using a browser-based viewer (including from mobile devices)
• Third-Party integration with Bomgar, LogMeIn Rescue, and/or Teamviewer

Supported Operating Systems

SysAid’s remote support software works with any remote machine running the following Windows operating systems:

• Windows 10
• Windows 8
• Windows 7
• Windows Server 2016
• Windows Server 2012
• Windows Server 2008
• Mac OS X Yosemite
• Mac OS X El Capitan
• Mac OS X Sierra

Security and Privacy

Your security is one of SysAid’s top priorities when using our remote support software. Therefore, the remote control service is not running all the time, waiting for sessions. Only when the SysAid Agent identifies a remote support or control request, it initiates the remote support software and remote connection to the authorized requestor (and within a fully-encrypted session). Plus, every remote session is supported by “single-click” mode technology.

• Built-in authentication methods protect against attacks
• All communication is encrypted between the host and local connection
• No open ports on the end-user side are required
• All remote control sessions are logged in the asset activity log for auditing
• You can control and manage the permissions of the admins who need to perform remote control within SysAid