SysAid’s built-in remote control capabilities allow IT support people to connect to end-user active sessions, or unattended computers, to give remote assistance.
SysAid’s remote support software provides simple, no-configuration-necessary options for performing remote support and remote control via the following methods of remote control communication:
SysAid’s remote support software works with any remote machine running the following Windows operating systems:
Your security is one of SysAid’s top priorities when using our remote support software. Therefore, the remote control service is not running all the time, waiting for sessions. Only when the SysAid Agent identifies a remote support or control request, it initiates the remote support software and remote connection to the authorized requestor (and within a fully-encrypted session).