TeamViewer Embedded Service

Launch TeamViewer remote control from SRs in SysAid


Limited functionality available from SysAid 17.2.04
Full functionality available from SysAid 17.3.57
SysAid Edition:
All SysAid Editions
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SysAid customers can access all the features of TeamViewer remote control from SysAid without a pre-existing TeamViewer account, to initiate remote sessions with end users directly from any incident record.


Main Features

  • A TeamViewer icon is added to your incident form that allows you to initiate a remote control session from within the incident record
  • Automatic generation of activities for each remote control session
  • Ability to initiate a session to an unattended machine (available in Beta testing mode)



  • Enables an IT support representative to launch a secure remote support session directly from within an incident record
  • Enables you to access TeamViewer functionality without a TeamViewer account
  • Enhance your service desk capabilities with an optimized license that accommodates the remote control service desk needs of all your admins



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