TeamViewer Embedded Service

Launch TeamViewer remote control from SRs in SysAid

 

Version:
Available from SysAid 15.1.50
SysAid Edition:
ITSM Cloud and On-Premise

Details

 

Overview

SysAid customers can access all the features of TeamViewer remote control from SysAid without a pre-existing TeamViewer account, to initiate remote sessions with end users directly from any incident record.

 

Main Features

  • A TeamViewer icon is added to your incident form that allows you to initiate a remote control session from within the incident record
  • Automatic generation of activities for each remote control session
  • Ability to initiate a session to an unattended machine (available in Beta testing mode)

 

Benefits

  • Enables an IT support representative to launch a secure remote support session directly from within an incident record
  • Enables you to access TeamViewer functionality without a TeamViewer account
  • Enhance your service desk capabilities with an optimized license that accommodates the remote control service desk needs of all your admins

 

 

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