SysAid customers can access all the features of TeamViewer remote control from SysAid without a pre-existing TeamViewer account, to initiate remote sessions with end users directly from any incident record.
A TeamViewer icon is added to your incident form that allows you to initiate a remote control session from within the incident record
Automatic generation of activities for each remote control session
Ability to initiate a session to an unattended machine (available in Beta testing mode)
Enables an IT support representative to launch a secure remote support session directly from within an incident record
Enables you to access TeamViewer functionality without a TeamViewer account
Accommodates unlimited, concurrent access to all of your admins, on a pay-as-you-go basis