SysAid customers can access all the features of TeamViewer remote control from SysAid without a pre-existing TeamViewer account, to initiate remote sessions with end users directly from any incident record.
A TeamViewer icon is added to your incident form that allows you to initiate a remote control session from within the incident record
Automatic generation of activities for each remote control session
Ability to initiate a session to an unattended machine (available in Beta testing mode)
Enables an IT support representative to launch a secure remote support session directly from within an incident record
Enables you to access TeamViewer functionality without a TeamViewer account
Enhance your service desk capabilities with an optimized license that accommodates the remote control service desk needs of all your admins