DocuSign
Integrate with DocuSign for digital signature and approval from within the service desk
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Overview
SysAid’s integration with DocuSign allows your end users to digitally sign a document, and have it automatically sent back to SysAid from DocuSign, with the ticket status updated accordingly.
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Main Features
- SysAid integrated with DocuSign via Rest API using Basic Authentication method (X-DocuSign-Authentication)
- Using DocuSign Event Notification – once the document is signed, SysAid automatically attaches it to the related ticket, and updates the ticket status
- Integration can also be set up with DocuSign Connector instead of Event Notification
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Benefits
- Close the loop faster by sending and signing documents directly from your service desk, using SysAid’s ticket automation
- Easily manage and track document signatures from different teams such as HR, Facilities, Finance, Procurement, and IT
