Scan for Major Incidents
This job involves scanning SysAid incident tickets to identify potential Major Incidents based on ITIL4 best practices, analyzing various ticket data points, and using LLM contextual understanding to assess severity and business impact, then returning structured reports and sending Slack alerts for critical incidents.
-
Overview
This job involves scanning SysAid incident tickets to identify potential Major Incidents based on ITIL4 best practices. It requires analyzing various ticket data points like title, description, priority, impact, and status. The role uses LLM contextual understanding to assess severity and business impact, then generates structured reports of Major Incidents (severity 4-5) and sends Slack alerts for critical incidents (severity 5), with output options including JSON and markdown lists. Use cases include scanning for major incidents, checking for system-wide outages, identifying incidents needing immediate coordination, and finding clusters of related tickets.
-
Key capabilities
– Scans open incident tickets to identify potential Major Incidents according to ITIL4 best practices.
– Analyzes ticket data for severity and business impact using LLM contextual understanding.
– Returns structured, easy-to-read list reports of Major Incidents (severity 4-5).
– Sends Slack alerts for critical incidents (severity 5).
– Output formats include JSON and markdown lists.
– Sample use cases: ‘Scan for major incidents and send alerts’, ‘Check for system-wide outages affecting multiple departments’, ‘Identify incidents requiring immediate coordination or senior leadership involvement’, ‘Find clusters of related tickets indicating broader service disruptions’.
Popular use cases
Use this AI agent and the others to make AI work for you and make you more productive!
