SysAid MSP provides managed service providers with an affordable IT service management (ITSM) solution created to meet their multi-customer-based service delivery and support requirements. SysAid MSP includes all the essential help desk, service desk, and ITSM capabilities, with an unlimited end-user base and flexible licensing that allows MSPs to extend their solution as their business grows. Numerous clients can be managed as separate entities using the multi-company functionality, with reports, end-user forms, client portals and more – all customizable for each of your clients.
At SysAid we're committed to providing exceptional customer service – there's no type of request too large or too small that we won't handle. Whatever support you need, we're here to help. SysAid support can be accessed via:
SysAid Cloud for MSP is hosted in third-party, state-of-the-art data centers across three different regions:
US-AWS is hosted on three availability zones in Virginia with Amazon Web Services; US-P1 is hosted in Atlanta, Georgia with Peer 1 Hosting
EU-AWS is hosted on three availability zones in Ireland with Amazon Web Services
AU-AWS is hosted on two availability zones in Sydney with Amazon Web Services
With SysAid On-Premise, you install the SysAid software on your servers and are responsible for managing both the servers and the software, including upgrades.
With SysAid Cloud, the SysAid software is hosted by SysAid, so there’s zero processing power required at your end – just log in and get to work. You do not have to upgrade the SysAid software or monitor your SysAid servers because it is all done for you by SysAid, leaving you more time for your core IT tasks.
SysAid was founded in 2002, by Israel Lifshitz, with a vision to make the lives of IT professionals around the world easier, and to make their IT environments and IT service delivery better.
We have always and will continue to provide affordable, innovative, and intuitive ITSM software aligned with industry best practices, to help our customers through automated business processes. Our customers’ success is our success and we continue to grow as our customers grow, inspired by their evolving needs in constantly changing business and IT landscapes.