Live webinar
September 11th, 2025 | 12:00 GMT

Revolutionizing IT service experience for African banking

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Meet the platform revolutionizing IT across banks in Africa

This session will explore why IT teams in the African banking sector are moving to SysAid. Discover cutting edge IT service tools, and see how peers are ACTUALLY using AI to resolve tickets in real time and improve user satisfaction

Featuring Mr. Nkosinathi Mazibuko, ITSM Technology Lead at BDO, and Mr. Manasseh Afoh, CIO at Republic Bank of Ghana

Understand the landscape

Discover the unique challenges faced by IT teams in the banking sector across Africa

Hear from peers

Hear Mr. Manasseh Afoh, CIO at Republic Bank of Ghana, share how ticket resolution times were cut by 90% using SysAid

Explore ITSM

Get the basics on SysAid, and how IT teams can do more with less

Focus on high-value work

Help your team step away from repetitive tasks and move toward more meaningful, innovative work

Experience cutting-edge AI

How to build custom AI Agents using a no-code, conversational builder

Get to know your speakers
Manasseh Afoh Chief Information Officer | Republic Bank of Ghana
A smiling man wearing glasses and a blue shirt against a light grey background.
Gil Alter Director of Channels and Alliances | SysAid
Nkosinathi Mazibuko ITSM Technology Lead | BDO Advisory Services
Portrait of a smiling woman with curly hair wearing a white blouse, set against a plain light background.
Hilly Noy Director of Product Management | SysAid
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