Webinar on-demand
Watch on-demand
SysAid Copilot for Classic Users
This on-demand session is designed as a step-by-step guide for SysAid Classic environment users. Feel free to follow along in your own environment at your own pace.
Here’s what you’ll learn:
Copilot Activation Overview
A quick walkthrough of the steps to activate SysAid Copilot and begin transforming your service desk experience.
Branding & Appearance Customization
Learn how to tailor the SysAid Copilot interface to match your organization’s branding for a seamless user experience.
Initial Configuration Settings
Set up your general preferences and operational settings to align SysAid Copilot with your service workflows.
Prompts & Guardrails Setup
Review and refine the default prompt configurations and safety guardrails to ensure relevant and secure AI interactions.
Enabling Relevant Data Sets
Discover how to select and activate the right data pools that power SysAid Copilot’s contextual and personalized responses.
AI Emailbot Escalation Rules
See how to configure and adjust escalation rules to ensure unanswered queries are properly routed to human agents.
Monitoring & Fine-Tune
Learn best practices for reviewing SysAid Copilot’s output accuracy and fine-tuning for optimal performance over time
SysAid Copilot Usage Dashboard Overview
Gain visibility into how AI is being used across your environment.
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