Upgrade Your SysAid Software
As an existing customer, you can upgrade your version of SysAid at any time with one or more of the following additional licenses and modules, as well as upgrade your SysAid Help Desk Edition to the ITSM or Enterprise Edition.
Receive a price quote for the items you are interested in by simply selecting the checkbox(es) on the right side of the table, and filling out the form below.
Extra licenses for Admins, End Users, and Assets read more
SysAid is a scalable solution to accommodate your organization as it grows. At any point of time you may order additional licenses for more admins, end users, and assets.
Additional Remote Control channels read more
Securely resolve user problems from anywhere, with zero configurations, from within a service request, asset, or chat conversation.
All SysAid editions come with one remote control channel; here you can order additional channels according to your organization's needs.
Additional My Desktop channels read more
Significantly increase end-user work productivity and efficiency by providing them secure remote access to their desktops from any device with an Internet or Intranet connection, including from all mobile devices.
SysAid (Help Desk, ITSM, and ITSM Enterprise) comes with one My Desktop channel; here you can order additional channels according to your organization's needs.
Password Services read more
Dramatically reduce help desk calls with SysAid's Password Services. Allowing your end users to securely reset their passwords and unlock their accounts without intervention from the IT staff raises the production of your admins and end users alike.
Manager Dashboard read more
View real-time graphs and charts on your IT department's activities: help desk, service quality, inventory, project progress, and more. Run reports to monitor your performance.
Tasks & Projects read more
Manage your projects and corresponding tasks, and view their progress in intuitive Gantt charts, to ensure that all tasks are completed on schedule.
Advanced Monitoring read more
Monitor the vital parameters of your network, system services and processes, incoming and outgoing data rates, SNMP traps, and more. Get instant SMS, email, or service request notifications when action is needed.
ITIL CMDB read more
Build a database of all components in your IT environment and easily track the relationships between them to predict the business impact of any change you make.
Upgrade from Help Desk Edition to ITSM Edition read more
SysAid ITSM Edition includes advanced modules and functionalities not available in the Help Desk Edition, namely the ITIL Package (including Change Management and Problem Management), advanced customization capabilities, multi-company support, SLA/SLM, API integration, and more.