Highlights
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Managed services were becoming more complex, with various tiers of data, applications, infrastructure, cybersecurity, IT, and staffing.
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Manually managing and tracking service requests was increasingly challenging with a fast-growing client base.
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Positioning as a one-stop-shop for hundreds of clients requires consistent service levels, auditing capabilities, and reporting.
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Over 600 clients are supported through SysAid, with over 500 tickets created each month via email or the self-service portal.
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Customized requests, internal workflows and service queues, as well as client updates.
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Monitoring service activities through SysAid’s calendar feature, and integrations that aid in planning, execution, and time tracking.
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Every client gets the same level of service, at all times, and can access SysAid-supported services from virtually anywhere.
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Reduced the time needed for exporting and configuring data for Power BI from six hours to a matter of minutes.
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Optimized services with rich intelligence on root causes, trends, KPIs, market-level benchmarking, and the company’s impact on client businesses.
“SysAid provides BDO Canada with a comprehensive solution to manage our entire backlog from start to finish across our operational client base.”
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