Highlights
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ActiGraph wanted to streamline the process of IT ticket handling, primarily by centralizing requests as much as possible.
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Increase accessibility and transparency of their IT services, so more of their end-users could submit tickets, check its status, and get notifications when needed.
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As a health-tech organization, ActiGraph needed an IT service solution that would meet regulatory data protection requirements.
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SysAid’s conversational bot turns IT service into personal service – end-users get the help they need whenever and wherever they are.
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SysAid for Teams transformed ActiGraph’s IT support operations, fostering a collaborative and efficient work environment.
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Having all the necessary certifications, SysAid ensures data security and compliance.
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80% of tickets are created through Microsoft Teams.
“We place a high value on the simplicity of opening IT tickets directly from Teams. Our employees embrace this method, and it continues to be our primary source of user submitted tickets.”
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