The AI-powered solution lean teams need to deliver service faster with less.
So your team needs an IT help desk – to handle tickets, resolve issues, manage assets, and all that other IT stuff. But you need something that you can start using in hours, not weeks or months. Because when you’re lean, quick time to value is the name of the game.
Meet the SysAid Help Desk software. It does all the tasks you need, all on its own with zero coding and zero hassle required. And, when you add SysAid Copilot, you can turbocharge your team’s productivity by baking generative AI into every element of service management.
All tickets, users, and assets are cross-referenced inside SysAid. So you can resolve issues faster than ever before.
With AI, end users get the answers they need with a self-service experience. So you can focus on the tough problems.
Use one system for all of your assets. So when a crisis strikes, you have all the data you need right there at your fingertips.
Say goodbye to manually sorting tickets and constantly putting out fires. With SysAid Help Desk, you can deliver exceptional service automagically.
Bake generative AI into every aspect of service management with SysAid Copilot, And deliver exceptional service, faster and more accurately than ever before–all while continuously improving your system through real-time data.
With automated password reset and one-click issue submissions, make it easy for employees to resolve common IT problems all on their own.
Let tickets automatically sort, route, and send themselves to the right desk. So users get their issues resolved ASAP and you nail those SLAs.
Track the entire timeline of the Service Record Resolution process with our easy-to-use Ticket Journey. Monitor ticket progress, make in-line actions, and effortlessly switch between various filters such as Highlights and Audit Log Items, so you have the right information at the right time.
Manage all your IT assets directly within your service desk and resolve issues faster with all the asset data and records you need already inside each ticket.
With remote control capabilities built right into your help desk, you can connect directly to users’ machines to resolve issues– whether they’re working from their cubicle or their couch.
Size up your service performance at a glance with holistic reporting. Because when you can see all of your KPIs and stats easily, making smarter business decisions comes naturally.
Configure your UI to look and feel right at home in your IT environment. And customize access for different users, all without needing to ever write a single line of code.
With Hotkey, end users record what’s on their screen with just a click, and automatically upload it to the ticket inside the self-service portal. So you see exactly which issues you need to resolve.