Circular ITSM network design on a pinkish-red background, representing interconnected service desk efficiency. - SysAid

AI Chatbot via
MS Teams

Wow end users with easy and conversational support directly from within the familiar interface of Microsoft Teams.

ELEVATE YOUR TEAMS EXPERIENCES WITH GEN AI

Experience the Future of Service Delivery

What if getting answers to your questions, creating tickets, and tracking their status were as simple as having a conversation? With SysAid Copilot, our AI Chatbot seamlessly integrates into Microsoft Teams, empowering users to interact naturally and efficiently.

SUPERIOR SERVICE

Deliver an enhanced conversational experience for your end users, fostering engagement and satisfaction.

CURATED KNOWLEDGE

Access curated organizational knowledge with accuracy and reliability, ensuring users receive the right information every time.

INCREASED EFFICIENCY

Reduce the burden on your service desk with AI-contained tickets through a heavily used and adopted channel like Microsoft Teams.

AI CHATBOT MEETS MICROSOFT TEAMS

Turn your agents and team leaders into pioneers of productivity by baking AI into every element of service management and meeting your end users where they are.

Leverage the full power of generative AI, with SysAid Copilot’s AI Chatbot, to give employees all the knowledge they need in a consumer-grade experience. With this conversational self-serve experience embedded right inside Microsoft Teams, employees can ask their questions as easily as they would chat with a colleague.

Intelligent Integration:
AI Chatbot + Microsoft Teams

Conversational Support

End users can effortlessly engage with our AI Chatbot to find solutions and ask questions, all within the familiar interface of Microsoft Teams.

A screenshot of a computer desktop displaying an open chat window and a troubleshooting article on printer issues, with various application windows in the background.

Effortless Ticket Creation

Say goodbye to complicated forms and emails. With our AI Chatbot, users can create tickets conversationally, streamlining the process and saving valuable time.

A screenshot of multiple computer screens displaying various applications like email, chat, and a system error notification.

Real-time Updates

Get instant status updates and information on tickets without leaving the conversation. Ensuring you’re always in the loop, keeping productivity high and frustration low.

Screenshot of a digital ticket tracking interface showing a list of tickets with statuses like pending and modified in a chat window.

Insightful Analytics

AI Admins can track their AI Chatbot’s usage and effectiveness through the AI Usage dashboard. Gain valuable insights to optimize performance and enhance user experience – they’ll also see first hand the overall value that SysAid Copilot brings to their organization.

Graphic showing "ai contained service record" with data and a pie chart indicating different service channels over the last 12 months.

Continuous Improvement

AI admins have the control to monitor and fine-tune the answers that the AI Chatbot provides in Microsoft Teams. Ensuring that it provides accurate and reliable information, and so that end users always receive the support they need.

An illustration of a computer screen displaying a software interface for system administration, including performance metrics and support tickets.

Frequently Asked Questions

Is AI Chabot via Microsoft Teams Available for All SysAid Editions?

Yes. AI Chatbot via Microsoft Teams is available for Cloud deployments with any SysAid edition as long as you have a SysAid Copilot license.

Why Is AI Chatbot via Microsoft Teams Not Available for On-Premises?

Microsoft Teams is a Cloud-native solution. Based on our analysis, using Teams with SysAid On-Prem may open a security breach. Therefore, for the sake of our customer’s security, we can’t support it. Additionally, due to the generative AI foundation in which SysAid Copilot is built, SysAid Copilot is only available as a Cloud solution.

What Are the Prerequisites for Having AI Chatbot via Microsoft Teams Enabled?

You must have a SysAid Copilot license and also have Microsoft Teams up and running in your organization. The Azure AD integration must be set up and enabled for your SysAid account.

Why Do I Need to Set Up SysAid’s Azure AD Integration as a Prerequisite?

Microsoft Teams uses Azure Active Directory as the source for user management. It pulls Azure AD user data to be used for chats, conversations, and updates. As explained in the Microsoft documentation: Teams is built on Microsoft 365 groups, Microsoft Graph, and the same enterprise-level security, compliance, and manageability as the rest of Microsoft 365 and Office 365. Teams leverage identities stored in Azure Active Directory (Azure AD). https://docs.microsoft.com/en-us/microsoftteams/teams-overview#teams-architecture

If I Want to Continue Using My LDAP Users and Groups, How Can I Use SysAid for Teams, Which Requires Azure Integration?

You’ll be able to continue with LDAP simply by activating Azure as a secondary user repository.

Is there a standard integration with Microsoft Teams without AI?

Yes, although you would be missing out on the power and benefits of the AI Chatbot, we also offer a standard experience without generative AI – SysAid for Microsoft Teams.

Change Management Software

Self Service Automation