Try SysAid Interactive Experience Now
The Next-Gen of ITSM
AI Chatbot
Help end users, employees, and clients get the answers they need on their own with a consumer-grade, conversational experience.
Deliver Exceptional Service.
Automagically.
Empower end users to work through issues day or night using our AI Chatbot–which is available via our self-service portal, email, and Microsoft Teams*. Fueled by your internal knowledge and its extensive public know-how, our AI Chatbot can free up your admins to focus on projects that make an impact.
And if an employee still needs human help? They can open a ticket in just one click– no filling-in needed.
CONSUMER-GRADE
EXPERIENCE
Employees can resolve their issues and get instant support from the AI Chatbot in a friendly, conversational way.
FAST
IMPLEMENTATION
Get up and running in hours, not weeks. So you can start seeing value right away.
MORE
AUTOMATION
Let AI handle simple tasks and common questions. So you have the time to focus on strategic work.
Service Management Done Right
Now with an AI Chatbot
A conversational, self-service experience for end-users.
AI Emailbot
Offer the same smooth, engaging interaction every time customers reach out by email. Leveraging its vast database of publicly available information and your company’s insights, the AI Emailbot generates personalized, relevant replies on the spot.
These tailored responses land directly in users’ inboxes in just a few minutes. So, straightforward queries get resolved easily.
Response Validation
Collect feedback from end-users regarding the effectiveness and accuracy of the replies provided by the AI Chatbot through a simple click on either a thumbs-up or thumbs-down icon.
This way, it’s constantly improving.
Data Pool
Educate the AI Chatbot using your repository of knowledge base articles, internal records, and past tickets, along with credible external documents, links, and data sources. This way, every suggestion is on-point and tailored specifically to your organization.
Monitor & Fine-Tune
Empower admins to supervise the quality of responses delivered by the AI Chatbot. So, they can modify and refine answers as needed.
Guardrails
Enable leaders to efficiently oversee employee engagement with the AI Chatbot. That way, no offensive or sensitive data is shared incidentally.
“SysAid Copilot has helped our organization a great deal in providing support quicker than waiting for a technician to get to the user. Since we’re a small department, wait times are higher than normal, and with Copilot those wait times have decreased to a more comfortable level for our end users.”
“SysAId Copilot capability has the potential to significantly influence the end user and admin experience!”
“We envision SysAid Copilot playing a crucial role in enhancing our IT support efficiency and we are eager to see how it will positively impact our IT support teams”
“We now have insight into all activities from a single application!”
“As soon as SysAid is implemented you’ll feel impact rapidly across your entire business. BBAM is proof of that fact.”
Deliver exceptional service.
Automagically.
