How to improve service and support in education

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It’s vital that you’re able to consistently deliver high-quality services and support – that meet the growing needs and expectations of both students and staff – while potentially working with limited financial and people resources.

How you’ll benefit from SysAid's education solution

1. One-touch, omni-channel CX

Become “better, faster, cheaper” by delivering effortless, omni-channel customer experience.

The SysAid hotkey for speedy incident logging (it’s a one-click incident submission capability that attaches all relevant information) providing a better end-user experience for students and teachers.
Self-service capabilities that provide your students and staff with 24/7 service, and can be used for more than just IT issues – for instance, to book a classroom or reserve equipment.
Native knowledge management capabilities that support IT, students, and staff – to augment knowledge and speed up service/support. Easily document knowledge and make it accessible as needed.

2. More automation. Less repetition.

Less manual, repetitive, low value work and faster authorization and provisioning processes.

Service Desk Automation that improves your service and support capabilities for both IT and non-IT use cases. For example, routing by campus, prioritizing by staff vs. students, and escalation rules on interdepartmental workflows.
Service orchestration that automates the process for onboarding and offboarding students and staff, ensuring they have everything they need on day one. And later, ensuring access rights are removed and equipment returned, on departure.

3. Digital inventory made easy

Simplify the process for tracking & auditing all equipment and assets in your educational institution.

SysAid Barcode App allows you to scan asset barcodes to quickly audit your IT and non-IT asset estates, including PCs, classroom furniture, electronic blackboards, and even library books.

4. More visibility. Better decisions.

Make better business decisions – through greater visibility into performance, improvement, and outcomes.

SysAid offers both Reporting and BI & Analytics capabilities to help your educational institution gain valuable insight into performance and improvement.
A key differentiator for SysAid customers is an IT Benchmark capability that allows you to compare the performance of your IT department to that of other educational institutions’ IT departments around the world.

What customers are saying

 

"By using SysAid we've saved Crawshaw Academy 65% of its costs associated with the previous Managed Service. You have no idea how much organizational value it has added, both for IT and other administrative departments. And we can now respond to 50% of calls via remote control, meaning real-time support in classrooms without disrupting learning."

Craig BoyleCraig Boyle, ICT Network Manager,
Crawshaw Academy

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