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SMART 2025

Agenda at a glance SMART lineup | Nov 13th
Virtual Events and Webinars

PRE SMART 2025

Agenda at a glance Pre-SMART training | Nov 12th SMART lineup | Nov 13th
Virtual Events and Webinars

Future-Proofing African Educational Institutions with AI-First ITSM

Uncover the Future of ITSM: Discover cutting edge IT service tools, and see how peers are ACTUALLY using AI to resolve tickets in real time and improve user satisfaction

Featured Resources

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Agentic AI at work: Temco Logistics ends 200 daily password resets with AI

Discover how Temco Logistics used SysAid’s no-code AI Agent Builder to eliminate over 200 password reset requests daily for their nationwide network of truck drivers. In this customer spotlight, see how they boosted efficiency, saved time, and reduced ticket noise at scale.

SysAid ITSM dashboard showing urgent tickets, SLA breaches, and declining customer satisfaction metrics. - SysAid

How to improve
end user satisfaction through a formalized program

Most teams collect CSAT data but struggle to act on it. This webinar shows how to turn feedback into real CX results—no sales pitch, just practical tools and proven examples.

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Agentic AI & The Future of ITSM – What IT Leaders Need to Know in 2025

AI isn’t coming—it’s already here, reshaping how IT teams operate every day.

On – Demand Resources

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  • A teal robotic bird with large eyes and a propeller tail beside the "sysaid" logo on a matching teal background.
    Virtual Events and Webinars

    Agentic AI & The Future of ITSM – What IT Leaders Need to Know in 2025

    AI isn’t coming – it’s already here, reshaping how IT teams operate every day.
  • SysAid Higher Education Virtual Roundtable: CEO Avi Kedmi discusses generative AI in ITSM for better service delivery. - SysAid
    Virtual Events and Webinars

    Higher Education Meetup

  • Logo of sysaid on a green background, featuring a stylized bird in shades of green and teal with a yellow eye and orange beak.
    Virtual Events and Webinars

    Agentic AI & Responsible Adoption: Unveiling SysAid AI Agents

    Built for your IT environment to proactively anticipate needs, make intelligent decisions, and take action, all while learning and adapting over time.
  • A teal robotic bird with large eyes and a propeller tail beside the "sysaid" logo on a matching teal background.
    Whitepapers

    How Educational Institutions Can Improve Their IT Support

  • SysAid and Lansweeper logos side by side, highlighting unified ITSM solutions on a modern gradient background. - SysAid
    Virtual Events and Webinars

    Achieve Total Asset Visibility: Get granular insights into your IT ecosystem

    Learn how an advanced discovery solution, powered by Lansweeper, helps turn asset data into an actionable game plan for smarter service management.
  • SysAid ITSM chat interface with bird mascot engaging users and displaying live ticket status for efficient support. - SysAid
    Virtual Events and Webinars

    Farewell Cherwell – Why Leaders are Switching to SysAid for Gen-AI Powered ITSM

  • SysAid SMART 2024 banner featuring green owl mascot, highlighting ITSM innovation at the annual customer conference. - SysAid
    Virtual Events and Webinars

    SMART 2024

    Get Ready to See the Next Gen of ITSM in Action – SMART'24 is Back!
  • A teal robotic bird with large eyes and a propeller tail beside the "sysaid" logo on a matching teal background.
    Virtual Events and Webinars

    Top 5 IT Metrics You Must Track: A Practical Guide to Collecting, Analyzing, and Reporting with SysAid Analytics

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Be Inspired at SMART’25 – Keynotes, Product Roadmap, and the SMART Awards

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