The Next-Gen of ITSM
IT Service Desk Software
by SysAid
Leverage the full power of generative AI to deliver exceptional service
and make your budget stretch further than you thought possible.
Get Next-Gen IT Technology
SysAid is a comprehensive ITSM platform with generative AI baked into every element of service management. Wrapped into an intuitive UI and offering a fully conversational experience, SysAid empowers organizations to unleash their full potential for productivity.
Unleash Your Full Potential for Productivity with an IT Service Desk
Eliminate the complexity of managing incidents and requests, and resolve issues quickly with our single version of the truth. You can close the loop faster because everything is in one place – the ticket. Information is available at your fingertips, helping you identify the root cause of each incident. You can synchronize Jira tickets, directly within SysAid.
Support in the Channel You Prefer
Deliver a seamless, omni-channel customer experience. Make self-service easier with our special hotkey for one-touch ticket creation. Enjoy features like auto-suggest search, auto-suggest knowledge base, a customizable self-service portal, and a service catalogue.
Give End Users the ‘Wow’ Experience
Assist employees, students, and clients with an AI-powered chatbot that uses your organization’s internal knowledge. It’s accessible via email, Microsoft Teams, and the self-service portal. If the chatbot can’t help, users can create a ticket with one click—no forms to fill out.
Drive Value & Business Impact with a Service Desk Solution
Make better business decisions – through greater visibility into performance, improvement, and outcomes. Out-of-the-box reporting, including scheduled reports, and configurable dashboards. Compare your performance against other service desks from around the world, with our IT Benchmark.
Use BI Analytics (powered by Qlik®) to find hidden insights and show your positive impact on the business. Last but not least, with SysAid Copilot, you can get comprehensive AI Insights to help your team be the best they can be.
Empower Your Agents
Hit MTTR goals even faster and deliver more value by automagically categorizing and routing tickets. And by making editing, fine-tuning, and rephrasing responses as easy breezy as hitting a few buttons.
Add built-in value dashboards for ticket resolution trends, like the MTTR dashboard. Include all ITIL capabilities and incident-to-request conversions. With these features, you will succeed. Best of all, you can get a full case summary–including sentiment analysis–right from the queue.
Get Fast Implementation
With out-of-the-box templates for forms, requests, ITIL change processes, and more, you can get up and running with lightweight implementation. So you can start maximizing productivity across the organization and make a real impact.
More Bang for Your Buck
Incorporate generative AI into all parts of service management. This helps you provide great service quickly and accurately.
You can also improve your system using real-time data. And that’s all without ever needing to hire an in-house programmer. So, you get a low TCO and sky high ROI.
IT service desk software
SysAid is a multi-layered IT and enterprise service management solution with built-in asset management and advanced automation and orchestration capabilities. It is specifically designed to support digital transformation enabling you to boost productivity, enhance the experience for end-users and agents, and drive value and business impact today – and as you grow.
Boost productivity
360-degree service management
Eliminate the complexity of managing incidents and requests, and resolve issues quickly with our single version of the truth.
You can close the loop faster because everything is in one place – the ticket. Information is available at your fingertips, helping you identify the root cause of each incident. You can synchronize Jira tickets, directly within SysAid.
Enhance experience for end users & agents
Simple, one-touch customer experience
Deliver effortless, omni-channel customer experience.
Strip away the complexity of self-service adoption with our unique hotkey, that enables users to create one-touch tickets. Benefit from features like auto-suggest search, auto-suggest knowledge base, a brandable self-service portal, and a service catalog.
Drive value & business impact
More visibility, better decisions
Make better business decisions – through greater visibility into performance, improvement, and outcomes.
Out-of-the-box reporting, including scheduled reports, configurable team and personal dashboards. Compare your performance against other service desks from around the world, with our IT Benchmark. In addition, we have BI Analytics (powered by Qlik®), which will help you uncover hidden insights and demonstrate your positive impact on the business.
Grow, scale, measure, repeat
Deliver more value to the organization: “scale, grow, measure, repeat.”
Built-in value dashboards for ticket resolution trends (including MTTR dashboard). Full range of ITIL capabilities that are all within a single platform. You can easily convert an incident to request and vise versa. You can also use the out-of-the-box templates to help get you started.
Immediate impact, sustained gains
Built for delivering quick impact and sustained business gains across more areas of your organization.
Get up and running quickly with our lightweight implementation. Digitize your workflows, so you can focus more on value-creating projects and innovations that enhance the end-user experience. Out-of-the-box templates for forms, requests, ITIL change processes, etc.
More bang for your buck
With extensive templates, streamlined workflows, and a unified platform, you get the highest value and a low TCO.
Extremely attractive pricing with compelling ROI. Configure to your specific needs, without the need for in-house programmers.
Deliver exceptional service.
Automagically.
