What Is Hyperautomation?

Overview

Hyperautomation is an enterprise-wide approach to automating processes using a combination of technologies—such as robotic process automation (RPA), low-code development, artificial intelligence (AI), and machine learning (ML). It goes beyond basic task automation to connect systems, orchestrate workflows, and enable real-time decision-making across departments.

Unlike traditional automation, which focuses on isolated tasks, hyperautomation builds a digital operating model that scales automation across people, processes, and platforms.

Why Are Enterprises Moving Toward Hyperautomation?

Most organizations already automate repetitive IT or business tasks—but those efforts often stay siloed. Hyperautomation bridges those silos by layering technologies that work together, enabling:

• End-to-end process orchestration across departments

• Intelligent decision-making based on AI and analytics

• Scalable governance of automated workflows

• Reduction of manual intervention in complex service flows

This strategic shift is especially valuable for IT teams managing high-volume operations like service request triage, incident routing, or approval workflows—areas where time, accuracy, and compliance matter.

How Does Hyperautomation Work in Practice?

Hyperautomation combines multiple layers of automation technology, typically:

• RPA for UI-based task automation

• AI/ML for intelligent decision logic

• Low-code platforms for fast workflow development

• iPaaS tools for cross-platform integration

• Process mining to identify automation opportunities

For example, in a service management context, hyperautomation might enable a ticketing system to automatically classify, route, and resolve tickets—without human intervention—based on past patterns and real-time context.

What Challenges Does Hyperautomation Solve?

Enterprises turn to hyperautomation to address:

• Fragmented workflows between departments or systems

• High operational costs from manual tasks

• Inconsistent execution of business rules or policies

• Delayed response times that impact customer experience

• Gaps in visibility or audit trails across processes

By building automation into the foundation of operations, organizations can achieve faster turnaround, fewer errors, and improved governance—especially when integrated with ITSM tools that support secrets governance and access controls.

How SysAid Supports Hyperautomation

SysAid enables hyperautomation by allowing IT and business teams to build, execute, and govern automated workflows across service management operations. With SysAid, you can:

• Trigger automations based on ticket fields, events, or user actions

• Auto-assign, escalate, or resolve service requests using predefined logic

• Leverage integrations to orchestrate actions across tools and platforms

• Maintain control through audit logs, roles, and policy enforcement

Combined with support for governance and workflow visibility, SysAid helps IT teams play a central role in the hyperautomation journey.

Get Started with SysAid

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