Flexibility

Easily configure or customize SysAid products to meet your exact needs or requirements.
Integrate with third-party apps, write custom scripts, add form validation rules, and more.

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Custom Notifications

SysAid offers a number of predefined notifications, triggered by specific events, such as new ticket submissions and incident, service request, problem, or change record changes. The notification content and layout are fully configurable to meet your design and content needs. Notifications also support application variables and HTML code.

HTML Configuration and Customization

Most SysAid HTML files are customizable. You can modify the HTML files to adjust page layout and edit page content. For example, you can add links in the SysAid Self-Service Portal for other services you may have in your organization, or create specific customized functions within SysAid.

Custom Embedded Submission Forms

Using SysAid Web Forms you can create a custom record submission form and embed it into any website of your choice. This allows end users to submit an incident directly in SysAid without the need to access the SysAid Self-Service Portal.

Additional Custom Fields

SysAid offers up to 200 custom columns per Entity (such as text, notes, numeric values, list, and date), which can be used to enhance existing or create new forms. For example, you can use a custom date field to let your end-users specify a preferred contact time within the Request Submission form. These custom field captions can be easily renamed via the translation file to represent their designated purpose.

Multi-language Support

SysAid’s user interface is available in 7 languages, inlcuding the employee self-service portal interface: English, French, German, Italian, Portuguese, Spanish, and Hebrew. Using the built-in translate feature you can fine-tune any of the native languages according to your needs, or translate SysAid into a language for which a translation does not yet exist.

Custom Lists

All SysAid lists (such as incident records, service request records, problem records, change records, end users, IT assets, etc.) are changeable – with each redesigned list saveable as a separate view so that you can easily retrieve and view your data in multiple ways. For each view you can:

  • Decide which fields (columns) are visible in the list
  • Control their order
  • Define and use filters
  • Sort the list by any column

Custom Forms

Most SysAid forms have many properties (fields), some of which will be useful for one organization but irrelevant to others. Consequently, all SysAid forms (such as incident records, service request records, problem records, change records, end-users, IT assets, etc.) are changeable and, for each form, you can:

  • Create tabs – as many as you need
  • Decide which fields are visible in each tab
  • Control the order of the fields
  • Mark fields as mandatory or read-only
  • Set a default value where necessary

Configurable Self-service Portal

SysAid Self-Service Portal is fully configurable, where you can specify which features are available to your users (e.g. FAQs, Chat). You can also define the required behavior for some of the available self-service portal capabilities, for example, whether end users are allowed to close their own tickets and, if they are, the status assigned to those tickets after they are closed. HTML customization is also available – see HTML configuration and customization.

Frequently Asked Questions

What Makes SysAid Unique As A Custom Help Desk Software?

SysAid’s custom help desk software can be easily configured or customized to meet your exact needs. There is no one-size-fits-all solution in our help desk software. We have made it fully customizable, from integrating third-party apps, writing custom scripts, adding form validation rules, custom notifications, HTML configuration, and customization, custom forms, multi-language support, and additional custom fields. Thousands of companies worldwide already trust and use on a daily basis SysAid’s custom help desk software.

How Do SysAid’s Custom Help Desk Forms Work?

Whether you need to record an incident, change records, or request a service record, all of SysAid’s forms are changeable and customizable. You can create custom tabs, customize the fields in the table, control the order of the fields and set a default value if needed. Custom help desk forms enable you to choose what properties are relevant to you, removing the ones that are irrelevant.

Is The Self-Service Portal Easily Configurable?

Absolutely, yes! Our self-service portal is designed to be fully configurable, and customizable so you can choose the features that are important to you, and remove the ones that you don’t need. If you want there to be a chat setting, remove the FAQs, to allow end users to close their own tickets or even customize the HTML, it really is that simple to configure your self-service portal with a few clicks.

Is SysAid’s Custom Help Desk Available In French, Or German?

Yes, in fact, SysAid’s user interface is available in 7 different languages, which also includes the employee self-service portal interface. The 7 languages available are: English, French, German, Italian, Portuguese, Spanish, and Hebrew. There is also a built-in translation feature to adapt the translation or translate the help desk into another language.

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