Newsletter 67 | January 2014  
SysAid 14.1 Screenshot

Patch Management - No Sewing Kit Required
Are you ready to save hundreds of work hours in 2014? The era of manually patching and upgrading desktop PCs is over. Patch Management allows you to keep your Windows based servers and workstations up-to-date with the latest security patches and software updates. Watch our "must see" video presentation on Patch Management.

Watch Video
Joe's Picture
  We'll Be Tickled Pink
to Meet You!

Have your picture taken with Joe the IT Guy and receive a surprise gift when you visit SysAid's booth at Pink 14, from February 16-19, 2014 at the Bellagio Hotel in Las Vegas. The SysAid team will be tickled pink to meet and greet you in person. Wait till you see Joe, he's so excited about his new look!

Schedule Now
  SysAid 14.1 Redefines
Help Desk Email

We hope you don't get the impression that Patch Management is the only major upgrade in SysAid 14.1! From now on, you can decide which incoming emails are urgent. In addition, SysAid 14.1 allows you to re-open closed tickets as well as convert incidents to requests (and vice versa). 14.1 has many more new and useful features that are worth reading about.

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Users Percentage
  Jump Start Your
End-User Portal

What percentage of your users are submitting tickets via your End-User Portal? Did you know that roughly 40% of incidents are submitted via phone and mail? In this first part of a series, SysAid CEO Sarah Lahav discusses IT benchmarks and how to get end users to submit tickets via the End-User Portal. The trick is to learn how to gently encourage end users to do the right thing.

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