Newsletter 68 | April 2014  
SysAid 14.1

SysAid 14.1 - Patch Management, Reopen Closed Tickets and More!
We are so excited about our first new release of 2014. Upgrading to SysAid 14.1 is the best thing you can do to your service desk. Why? Patch management enables you to keep all of your workstations and servers up to date with just a few clicks. The days of manually upgrading PCs one at a time are over. We also added the ability to reopen closed tickets; this feature comes thanks to your requests. While you’re at it, why not watch our free webinar on SysAid 14.1 and learn even more!

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Michael Slabodnick
  Pleased To Meet You, I’m Michael Slabodnick
As SysAid’s new Customer Community Manager, I’d like to get a few things straight: I think that doughnuts should be a currency, I live in a place where it is freezing in April and I wish I could spend all of my money on laptops and gadgets. Seriously, I hope to meet all of you on the SysAid Forum!

Read My Q&A
  Prepare Your Service Desk For Cloud Takeoff!
You don’t want to miss part 2 of SysAid VP Product Oded Moshe’s 6 steps to successful cloud migration. In this article, Oded prepares you for “cloud takeoff,” the moment you go live. Don’t forget to switch your service desk to “War Room” mode!

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SysAid HDI14
  SysAid’s Neverending Tour
Last week we were in Orlando at HDI; last month we were in Vegas for Pink 14 and in a few weeks we will be in London for SITS. SysAid and Joe the IT Guy have embarked on a neverending tour. Our tour stops along the way at the must-attend IT conferences. We hope to meet many of you this spring and summer! Here is a good example of what we learned at Pink 14.

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