Give your employees the best experience when they ask for help, right from Microsoft Teams.
Get employees back to work faster by supporting them where they “live and breathe” – they’ll simply chat their requests in Microsoft Teams, and get the help they need. As for you, you’ll remain in your ticket queue and stay productive! So go on, breathe easy, we got you.
Give employees the consumer-grade, self-service experience they love around the clock
Hit MTTR goals even faster by automatically categorizing and routing incoming tickets. So your admins can answer tickets more efficiently than ever before.
A clear “paper trail” for auditing and traceability is maintained within SysAid.
Turn your IT admins and team leaders into pioneers of productivity by baking AI into every element of service management and meeting your end users where they are.
Leverage the full power of generative AI, with SysAid Copilot’s AI Chatbot, to give employees all the knowledge they need in a consumer-grade experience. With this conversational self-serve experience embedded right inside Microsoft Teams, employees can ask their questions as easily as they would chat with a colleague.
Open a ticket by simply telling the chatbot embedded in Microsoft Teams what you need. Then easily update it by adding an attachment or a screenshot – with the click of a button in Microsoft Teams
The chatbot in Microsoft Teams will keep you and your employees up to date with automatic notifications.
Receive approval notifications and manage workflows directly within Microsoft Teams.
Send a chat message to an individual user or group of users in Teams, from within SysAid. Also, initiate a conversation in Teams with a specific business team and dedicated channel, from within SysAid.
Here’s your “paper trail.” Access a record of any Teams chat or conversation that was initiated from a SysAid ticket – via a link in the ticket’s activities.
SysAid for Microsoft Teams is our employee-centric service desk, where employees can ask for help within the place where they “live” and collaborate. This service desk automatically determines what the employee needs. And then it uses automation in order to bring quick resolution.
Yes. SysAid for Microsoft Teams uses a chatbot, which is embedded inside Microsoft Teams so end users don’t have to switch platforms.
Coming soon in Q1 2024, our robust AI Chatbot as part of SysAid Copilot, our new generative AI-powered capabilities, will bring SysAid for Microsoft Teams to a whole new level with an AI contained, conversational self-service experience.
SysAid for Microsoft Teams is available for Cloud deployments with any SysAid edition.
Microsoft Teams is a Cloud-native solution. Based on our analysis, using Teams with SysAid On-Prem may open a security breach. Therefore, for the sake of our customer’s security, we can’t support it.
There’s only two prerequisites:
Microsoft Teams uses Azure Active Directory as the source for user management.
It pulls Azure AD user data to be used for chats, conversations, and updates.
As explained in the Microsoft documentation: Teams is built on Microsoft 365 groups, Microsoft Graph, and the same enterprise-level security, compliance, and manageability as the rest of Microsoft 365 and Office 365.
Teams leverage identities stored in Azure Active Directory (Azure AD). https://docs.microsoft.com/en-us/microsoftteams/teams-overview#teams-architecture
You’ll be able to continue with LDAP simply by activating Azure as a secondary user repository.