Teal safety goggles on orange circle; signifies SysAid's proactive protection in ITSM and efficient service desk management. - SysAid

Watcher Feature – Basic

Subscribe end users to other users’ tickets, freeing up admin time spent on manual notifications. Also advantageous for users, so they can keep tabs on tickets that a colleague opened and CC’d them.

Let's Talk
I'm Ready
By submitting this form you agree to receive relevant marketing material from SysAid, subject to our Privacy Policy.
I confirm that I have obtained all necessary consents from the Referral to be contacted by SysAid for marketing purposes, including product demonstration, and I acknowledge SysAid's Privacy Policy.

Get set up in no time

Thanks for submitting this request. Your Customer Success Manager will contact you soon to get you set up with this integration.

Related addons

Envelope and user profile icon symbolizes SysAid's ITSM, enhancing communication in service desk operations against gray backdrop. - SysAid

Dynamic Due Dates

Track what matters. Don’t let your end users destroy your time to resolution. Track the net time it takes your administrators to resolve a ticket, without including end-user delays.
Dynamic Due Dates
Green hexagon with rounded edges contains white lowercase letters "pd" in the center. - SysAid

PagerDuty

Create PagerDuty events for new tickets created in SysAid
PagerDuty
Smartphone displaying cogwheel icons, representing ITSM solutions for efficient mobile service desk management from SysAid. - SysAid

Subscribe/Mentions Activities

Turn a ticket into a “feed” to automatically keep admins up-to-date on relevant ticket updates.
Subscribe/Mentions Activities
Illustration of a computer screen and gear symbol representing SysAid's ITSM capabilities for system optimization. - SysAid

Omni Panel

Gain greater efficiency by bringing all communications (notes, attachments, activities, chats, and links) into a single location, in an easy-to-read chronological table.
Omni Panel
SysAid’s integration with ADFS

ADFS SSO

Single-sign-on to SysAid via Microsoft Active Directory Federation Services (ADFS)
ADFS SSO
Logo of OneLogin with "onelogin" in lowercase black text, symbolizing seamless integration with SysAid’s ITSM solutions. - SysAid

OneLogin User Repository

Easily and automatically sync SysAid user management with OneLogin Active Directory.
OneLogin User Repository
SysAid Reviews
SysAid Reviews
Trustpilot