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AI agents and powerful integrations

Streamline your IT workflows, cut complexity and move faster with trusted integrations, applications and AI agents.

1000+ integrations to power your IT

All Apps Workato Agentic AI Other

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  • 2Checkout

    Connect SysAid with 2Checkout Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • 4me

    Connect SysAid with 4me Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Active Directory

    Connect SysAid with Active Directory Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato
  • Windows logo with 'Active Directory' text highlights SysAid's seamless integration with ITSM for efficient directory management. - SysAid

    Active Directory – User Management – 1

    Create a user and move a user to an OU.

    Apps
  • Active Directory logo for ITAM solutions, showcasing SysAid's integration with ITSM for streamlined asset management. - SysAid

    Active Directory – User Management – 2

    Add or remove a user to/from a group in the Active Directory.

    Apps

  • Add Note to Service Record

    This tool enables users to add and manage notes on existing SysAid service records, allowing them to document ticket progress, communications, and other relevant information while controlling requester visibility and notifications.

    Agentic AI
  • SysAid’s integration with ADFS

    ADFS SSO

    Single-sign-on to SysAid via Microsoft Active Directory Federation Services (ADFS)

    Apps

  • Adobe Experience Manager

    Connect SysAid with Adobe Experience Manager Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • ADP Workforce Now

    Connect SysAid with ADP Workforce Now Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • AI by Workato

    Connect SysAid with AI by Workato Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • AI Triage Agent

    This ITIL triage agent uses LLM reasoning to automatically update service record incidents, adjusting categories, assigned users, urgency, impact, and priority based on ITIL standards and configurable parameters.

    Agentic AI

  • Airbrake

    Connect SysAid with Airbrake Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • AirREGI

    Connect SysAid with AirREGI Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Airtable

    Connect SysAid with Airtable Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Amazon Cognito

    Connect SysAid with Amazon Cognito Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Amazon Lex

    Connect SysAid with Amazon Lex Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Amazon S3

    Connect SysAid with Amazon S3 Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Amazon S3 secondary

    Connect SysAid with Amazon S3 secondary Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Amazon SES

    Connect SysAid with Amazon SES Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Amazon SNS

    Connect SysAid with Amazon SNS Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Amazon SQS

    Connect SysAid with Amazon SQS Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • AMcards

    Connect SysAid with AMcards Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Analyze Frequent User Service Record Submissions

    This tool analyzes ticket submission patterns over customizable time periods to identify users with multiple tickets, providing detailed pattern analysis and potential incident correlations.

    Agentic AI

  • Analyze Low-Risk Change Candidates for Automation

    This tool analyzes closed Change service records to identify low-risk changes that could be automated by clustering similar issues and providing detailed automation recommendations.

    Agentic AI

  • Analyze Reopened Service Records

    This job involves analyzing reopened service records, providing total counts and breakdowns by various attributes like priority, status, and category.

    Agentic AI

  • Analyze Service Record Category Trends

    This job involves analyzing trends in Service Record categories to identify frequently used categories and emerging issues, providing comparative insights over time to understand where ticket volume is highest and changing significantly.

    Agentic AI

  • Analyze Service Record Creation Peaks

    This role analyzes ticket creation patterns to identify peak times and provide actionable insights for staffing and support hours.

    Agentic AI

  • Analyze Workload Distribution

    This analyzes the workload distribution per assignee across all service request types, providing a sorted list of staff members with their assigned ticket counts, grouped by assignee name and admin group.

    Agentic AI

  • Anaplan

    Connect SysAid with Anaplan Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Apache Kafka

    Connect SysAid with Apache Kafka Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • API platform by Workato

    Connect SysAid with API platform by Workato Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • API proxy by Workato

    Connect SysAid with API proxy by Workato Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Apttus

    Connect SysAid with Apttus Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Apttus Intelligent Cloud

    Connect SysAid with Apttus Intelligent Cloud Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Ariba

    Connect SysAid with Ariba Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato
  • The image shows the Asana logo, featuring three red dots arranged in a triangular formation above the word "asana" in lowercase black letters. - SysAid

    Asana

    Connect SysAid with Asana Via our embedded Workato offering to streamline your IT workflows and automations.

    Apps
    Workato

  • AscentERP

    Connect SysAid with AscentERP Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato
  • Icon of overlapping photographs in yellow and teal, representing SysAid's ITSM solutions streamlining your service desk. - SysAid

    Asset Management

    Gain visibility, boost service desk productivity, and cut costs through asset management. Expert consultants will help get you there with mapping assets and dashboards within the system.

    Apps
  • Computer monitor with arrow and coins, symbolizing SysAid's role in ITSM to enhance efficiency and cost-effectiveness. - SysAid

    Asset Management + CMDB

    Combine the force of asset management and CMDB, to greater leverage your IT infrastructure when provisioning services.

    Apps
  • Icon of a computer monitor displaying a barcode, surrounded by a circular frame with control buttons.

    Asset Warranty

    This Integration allows you to track Asset Warranty information directly in SysAid, so you can manage it efficiently, perform proactive maintenance and reduce the risk of human error.

    Apps

  • Audit CI Data Quality and Create Change Record

    The agent automatically audits configuration items to identify assets with missing critical attributes, generating a summary of data gaps and initiating a change record for remediation to maintain CMDB integrity.

    Agentic AI
  • Illustration of a person with glasses in a circle, highlighting SysAid's ITSM efficiency with a friendly greeting speech bubble. - SysAid

    Automate Joe – MVP (1 target)

    Empower your service desk through service orchestration using Automate Joe. Includes setup and configuration of one target.

    Apps

  • AWS Lambda

    Connect SysAid with AWS Lambda Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato
  • SysAid's blue geometric logo symbolizing streamlined ITSM solutions with an angular triangle design and extending lines. - SysAid

    Azure

    Easily and automatically sync SysAid user management with Azure Active Directory.

    Apps
  • Logo of azure active directory featuring a geometric blue figure and the text "azure active directory" on a green background.

    Azure active directory – User Management

    Create a user and add/remove license for a user.

    Apps

  • Azure AD – Create User

    This tool creates new Azure Active Directory users, managing their identity, contact, job, and account settings, and securely sends generated passwords to managers.

    Agentic AI

  • Azure AD – Get Locked Accounts

    This tool retrieves and filters a list of user principal names (UPNs) for locked accounts in Azure Active Directory, providing additional details.

    Agentic AI

  • Azure AD – Lock/Unlock User

    This role involves managing user account locking and unlocking in Azure AD, using a user’s name, principal name (email), or object ID for identification.

    Agentic AI

  • Azure AD – Manage Group Membership

    This job manages Azure Active Directory group memberships, validating user accounts and group existence, and can identify users by object ID or email, with an option to restrict operations on disabled accounts.

    Agentic AI

  • Azure AD – Reset User Password

    This tool manages user password reset operations in Azure AD, allowing identification by name, email, or object ID, with enhanced search capabilities and automatic strong password generation, noting that SysAid admins can reset any user’s password via chatbot interfaces while regular users can only reset their own.

    Agentic AI

  • Azure AD – Search and List Group

    This job involves retrieving Azure AD groups, offering flexible search by group name and type, and fetching member counts separately when needed.

    Agentic AI

  • Azure AD – Search User

    This job involves searching and listing users in Azure Active Directory, providing detailed user information including phone numbers, and supporting partial name matching, filtering, and pagination.

    Agentic AI

  • Azure AD – Update User

    This function allows for the modification of existing Azure Active Directory user accounts, including identity, contact, job, and account settings, using either userPrincipalName or display name for identification.

    Agentic AI

  • Azure AD Group and User Relationship Manager

    This job describes a function that retrieves user and group relationships in Azure AD, allowing you to list users within a group or groups a user belongs to, with example questions provided.

    Agentic AI

  • Azure Blob Storage

    Connect SysAid with Azure Blob Storage Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Azure Blob Storage secondary

    Connect SysAid with Azure Blob Storage secondary Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato
  • Blue and white logo featuring two interlocking arrows forming a geometric shape. - SysAid

    Azure Devops

    Create new SysAid requests for new Azure DevOps work items

    Apps

  • Azure Key Vault

    Connect SysAid with Azure Key Vault Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Azure Monitor

    Connect SysAid with Azure Monitor Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Azure OpenAI

    Connect SysAid with Azure OpenAI Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • BambooHR

    Connect SysAid with BambooHR Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Basecamp 2

    Connect SysAid with Basecamp 2 Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato
  • An icon of a person with a bar chart in a yellow circle represents SysAid's ITSM capabilities (license not included). - SysAid

    BI Tool (license not included)

    From analysis to insights to action. Use the power of BI to achieve continuous service delivery improvement. Includes creation and set up of one BI dashboard to support your business processes.

    Apps

  • Bigtincan

    Connect SysAid with Bigtincan Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • BILL

    Connect SysAid with BILL Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • BIM 360

    Connect SysAid with BIM 360 Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Bitbucket

    Connect SysAid with Bitbucket Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • BitLocker – Get List of Recovery Keys

    This tool retrieves a list of BitLocker recovery keys, including their IDs, creation dates, associated device IDs, and volume types, without requiring specific input parameters.

    Agentic AI

  • BitLocker – Get Recovery Key by ID

    This tool helps IT support staff retrieve BitLocker recovery keys and device information via the Microsoft Graph API to assist users in unlocking their BitLocker-encrypted devices.

    Agentic AI

  • Box

    Connect SysAid with Box Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • BrickFTP

    Connect SysAid with BrickFTP Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Bynder

    Connect SysAid with Bynder Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Callable recipes by Workato

    Connect SysAid with Callable recipes by Workato Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Capsule CRM

    Connect SysAid with Capsule CRM Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato
  • CAS SSO

    CAS SSO

    Single sign-on to SysAid via CAS

    Apps

  • Celonis

    Connect SysAid with Celonis Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato
  • A calendar icon with the number 31, highlighting SysAid's efficient ITSM scheduling and Help Desk management. - SysAid

    Change Calendar Sync

    Manage your change process schedule visually, leading to greater efficiency and organizational transparency.

    Apps

  • Charts by Workato

    Connect SysAid with Charts by Workato Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Chatter

    Connect SysAid with Chatter Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Check Asset Warranty Expiration

    The job involves retrieving and analyzing asset warranty expiration information, presenting asset names and dates, and supporting filtering, sorting, and detailed display.

    Agentic AI
  • Google Chrome logo in colorful segments, representing SysAid's integration with ITSM platforms for seamless service desk experiences. - SysAid

    Chromebook

    Easily import and update Chromebook device data from G-Suite to SysAid Asset Management, and display the data in SysAid’s asset inventory.

    Apps
  • SysAid's logo symbolizing efficient ITSM solutions with blue and green intersecting arcs for integrated service desk operations. - SysAid

    Cisco WebEx

    Perform various orchestration tasks in Webex, including creating and disabling users/extensions, creating conference rooms, and adding users to rooms/groups

    Apps

  • Cisco Webex Teams

    Connect SysAid with Cisco Webex Teams Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Citrix Podio

    Connect SysAid with Citrix Podio Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Clearbit

    Connect SysAid with Clearbit Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Cloud Watch

    Connect SysAid with Cloud Watch Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato
  • Icon of a calculator with math functions on a yellow circle. Optimize finance tracking with SysAid's ITAM solutions. - SysAid

    CMDB

    Map your organizational infrastructure, gain control of your inventory, and measure the business impact of Change processes through CMDB consulting.

    Apps

  • Codeship

    Connect SysAid with Codeship Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Confluence

    Connect SysAid with Confluence Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato
  • Confluence secondary

    Confluence secondary

    Connect SysAid with Confluence secondary Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Confluent Cloud

    Connect SysAid with Confluent Cloud Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato
  • A blue logo featuring a check mark intertwined with an eye design. - SysAid

    ConnectWise

    Create a SysAid ticket when a new ticket is created in Connectwise.

    Apps

  • Count Service Records

    This job involves counting service records based on multiple filter conditions, with all specified conditions needing to be met for a record to be counted.

    Agentic AI

  • Coupa

    Connect SysAid with Coupa Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Create Problem with Related Incidents

    This agent creates new Problem records with AI-generated titles, descriptions, and categories, linking relevant incidents to support root cause investigation and resolution.

    Agentic AI

  • CSV tools by Workato

    Connect SysAid with CSV tools by Workato Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • cXML

    Connect SysAid with cXML Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Cyberark Conjur

    Connect SysAid with Cyberark Conjur Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato
  • Laptop icon with a gear on screen, symbolizing ITSM's role in configuring system settings for improved Service Desk efficiency. - SysAid

    Database Migrations

    Bring your data with you! Migrate your data from your previous ITSM solution, and start benchmarking your performance in SysAid from day 1. *This is a custom development package

    Other

  • Databricks

    Connect SysAid with Databricks Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Decision Models by Workato

    Connect SysAid with Decision Models by Workato Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Deep Search with Perplexity AI

    This agent conducts in-depth web research using Perplexity AI to gather, analyze, and synthesize information from various sources to provide detailed summaries, structured reports, and comprehensive insights for complex technical investigations and decision-making.

    Agentic AI

  • Deputy

    Connect SysAid with Deputy Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Detect Problem from Incidents

    This agent analyzes open incidents to identify patterns, cross-references them with existing problems, and recommends linking or creating new problem records for proactive problem management.

    Agentic AI

  • Detect Recurring Issues

    This job involves analyzing service request tickets to identify and proactively manage recurring IT issues by recognizing patterns in frequency, timing, and content similarity across users and time periods.

    Agentic AI

  • Detect Top Delayed Service Records

    This job identifies, analyzes, and reports on service tickets that have been open the longest without resolution, based on configurable criteria like creation date, priority, and assigned team.

    Agentic AI

  • docparser

    Connect SysAid with docparser Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • DocuSign

    Connect SysAid with DocuSign Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • DocuSign secondary

    Connect SysAid with DocuSign secondary Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Dropbox

    Connect SysAid with Dropbox Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato
  • Envelope and user profile icon symbolizes SysAid's ITSM, enhancing communication in service desk operations against gray backdrop. - SysAid

    Dynamic Due Dates

    Track what matters. Don’t let your end users destroy your time to resolution. Track the net time it takes your administrators to resolve a ticket, without including end-user delays.

    Other

  • EDI tools by Workato

    Connect SysAid with EDI tools by Workato Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Egnyte

    Connect SysAid with Egnyte Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Eloqua

    Connect SysAid with Eloqua Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Email by Workato

    Connect SysAid with Email by Workato Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato
  • A star-emblazoned badge icon symbolizing ITSM excellence, set against a vibrant teal backdrop, representing SysAid's expertise. - SysAid

    Emoji Survey

    Make your CSAT surveys satisfying! Use emoji-based surveys to gain more responses and provide a more visually appealing experience.

    Other
  • Icon of a yellow credit card with a chip, symbolizing SysAid's secure ITAM solutions within ITSM environments. - SysAid

    Enhanced Incident Management: Self-Service Portal, Premium

    Take your Self-Service Portal to the next level with professional graphic design, in addition to setup of the portal and service catalog.

    Apps
  • Illustration of a white notepad and orange pencil on teal. Easily track issues with SysAid ITSM's intuitive Ticketing System. - SysAid

    Enhanced Incident Management: Self-Service Portal, Standard

    Enhance the user experience and boost self-service adoption with targeted Self-Service Portal consulting, including setup of the portal and service catalog.

    Apps
  • Orange and black eye icon symbolizes SysAid's ITSM solutions, enhancing visibility for your Service Desk operations. - SysAid

    Enhanced Incident Management: Service Desk Automation

    Get expert consulting on your environment and your service delivery process, to start making your system work for you – with service desk automation.

    Apps

  • Escalate Priority due to SLA Risk

    This agent identifies service records nearing an SLA breach, escalates their priority, adds notes, notifies administrators, and lists affected tickets with updated priorities.

    Agentic AI

  • eTapestry

    Connect SysAid with eTapestry Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Eventbrite

    Connect SysAid with Eventbrite Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • everydayhero

    Connect SysAid with everydayhero Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Excel

    Connect SysAid with Excel Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Expensify

    Connect SysAid with Expensify Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Facebook

    Connect SysAid with Facebook Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Facebook Lead Ads

    Connect SysAid with Facebook Lead Ads Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Fairsail

    Connect SysAid with Fairsail Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Feedly

    Connect SysAid with Feedly Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • File tools by Workato

    Connect SysAid with File tools by Workato Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Filter and Retrieve Service Records

    This function retrieves and filters SysAid service records with pagination, allowing searches by a partial, case-sensitive string in the title.

    Agentic AI

  • FinancialForce

    Connect SysAid with FinancialForce Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Find Assets with Missing Critical Information

    This job identifies assets with missing critical information and reports a list of assets and their specific missing fields.

    Agentic AI

  • Find Candidates for New KB Article

    This tool is an Intelligent KB Article Generator and Recommender that analyzes support tickets to identify common issues and create relevant Knowledge Base articles for both end users and IT administrators, aiming to improve self-service and knowledge management.

    Agentic AI

  • Find Duplicate KB Articles

    This job identifies and groups duplicate “Verified Answers” in a SysAid data pool, providing explanations for each suggested merge based on the subject and reason for duplication.

    Agentic AI

  • Find Duplicate Service Records

    This role analyzes open tickets for potential duplicates and recommends merging them with detailed analysis and confidence scores.

    Agentic AI

  • Find Existing KB Articles

    This tool searches for and identifies similar existing Knowledge Base articles within the SysAid dataset to prevent duplicates and suggest relevant content.

    Agentic AI

  • Find Service Records with SLA Risk

    This role involves analyzing service requests to identify SLA breach risks, categorize them, and provide detailed information and recommendations based on factors like due dates, priority, status, and historical resolution patterns.

    Agentic AI

  • Find Similar Resolved Service Records

    This job involves using a Language Model (LLM) to find solutions from previously resolved Service Requests with similar issues to help resolve current cases by comparing and analyzing the similarity of issue descriptions.

    Agentic AI

  • Force.com

    Connect SysAid with Force.com Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Formstack Documents

    Connect SysAid with Formstack Documents Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • FreshBooks

    Connect SysAid with FreshBooks Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Freshdesk

    Connect SysAid with Freshdesk Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • FTP/FTPS

    Connect SysAid with FTP/FTPS Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • FTP/FTPS secondary

    Connect SysAid with FTP/FTPS secondary Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • FullContact

    Connect SysAid with FullContact Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Funraise

    Connect SysAid with Funraise Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Generate KB Article by Given Subject

    This tool generates comprehensive Knowledge Base articles with appropriate titles, questions, answers, and categories based on a given subject, adapting its writing style to the target audience and automatically adding generated articles to the appropriate KB dataset using the FAQ Builder API.

    Agentic AI

  • Generate KB Article from Service Record

    This agent generates Knowledge Base articles from closed service records, creating well-structured content with relevant titles and categorized questions and answers, adapted for the audience, and automatically adds them to the Knowledge Base.

    Agentic AI

  • Generate Wrap-up to SR

    This agent generates professional case summaries and worklog updates by analyzing service record history, including ticket data, worklogs, messages, and system activities, to ensure accurate documentation and seamless handoffs.

    Agentic AI

  • Get Asset and CI Information by User

    This function allows users to retrieve assets and Configuration Items (CIs) owned by a specific user, with different access levels for admin and end users, to find equipment, device types, or hardware details.

    Agentic AI

  • GitHub

    Connect SysAid with GitHub Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Gmail

    Connect SysAid with Gmail Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Gong.io

    Connect SysAid with Gong.io Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato
  • Google logo with capital 'G' in vibrant colors, symbolizing innovative solutions like SysAid's integrated ITSM platform. - SysAid

    Google Apps

    Single-sign-on to SysAid via Google apps

    Apps
  • Google Apps logo featuring the word 'Google' in multicolored letters followed by 'Apps' in gray. - SysAid

    Google Apps User Repository

    Easily and automatically sync SysAid user management with Google Apps users.

    Apps

  • Google BigQuery

    Connect SysAid with Google BigQuery Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato
  • Square icon featuring a white square on a blue, yellow, red, and green background, representing Google Keep. - SysAid

    Google Calendar

    Connect SysAid with Google Calendar Via our embedded Workato offering to streamline your IT workflows and automations.

    Apps
    Workato
  • A logo displaying two overlapping speech bubbles, one green and one dark green. - SysAid

    Google Chat

    Receive Google chat notifications for new tickets that meet a defined criteria.

    Apps

  • Google Cloud Storage

    Connect SysAid with Google Cloud Storage Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Google Contacts

    Connect SysAid with Google Contacts Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Google Dialogflow

    Connect SysAid with Google Dialogflow Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Google Drive

    Connect SysAid with Google Drive Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Google People

    Connect SysAid with Google People Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Google Sheets

    Connect SysAid with Google Sheets Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Google Speech to Text

    Connect SysAid with Google Speech to Text Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Google Text to Speech

    Connect SysAid with Google Text to Speech Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Google Translate

    Connect SysAid with Google Translate Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Google Vision

    Connect SysAid with Google Vision Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Google Workspace

    Connect SysAid with Google Workspace Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Goombal

    Connect SysAid with Goombal Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • GotoWebinar

    Connect SysAid with GotoWebinar Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Greenhouse

    Connect SysAid with Greenhouse Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato
  • White geometric design resembling vertical bars on an orange background. - SysAid

    Harvest

    Create a SysAid ticket from a new Harvest task that is created.

    Apps

  • HashiCorp Vault

    Connect SysAid with HashiCorp Vault Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • HiBob HR – Get Employee Information

    This job involves retrieving complete employee profiles from the HiBob HR system, including all personal and work-related details, to provide a comprehensive view of all employees.

    Agentic AI

  • HipChat

    Connect SysAid with HipChat Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Hive

    Connect SysAid with Hive Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • HTTP

    Connect SysAid with HTTP Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • HTTP (OAuth2)

    Connect SysAid with HTTP (OAuth2) Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • HTTP secondary

    Connect SysAid with HTTP secondary Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato
  • Orange logo with a central circle connected to three smaller circles at varying angles, resembling a molecule. - SysAid

    HubSpot

    Connect SysAid with HubSpot Via our embedded Workato offering to streamline your IT workflows and automations.

    Apps
    Workato

  • IBM Db2

    Connect SysAid with IBM Db2 Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • IBM Watson Workspace

    Connect SysAid with IBM Watson Workspace Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • IDP by Workato

    Connect SysAid with IDP by Workato Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato
  • Illustration of ITSM synergy: a yellow pencil and black ruler crossed, symbolizing SysAid's streamlined service desk efficiency. - SysAid

    Incident Management

    Get expert consulting on your environment, and improve the setup of the incident form, self- service portal, and service catalog.

    Other

  • Infusionsoft

    Connect SysAid with Infusionsoft Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Insightly

    Connect SysAid with Insightly Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Instagram

    Connect SysAid with Instagram Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Intelligent Swarming Agent

    This agent analyzes service records to identify and assemble expert teams for resolution, matching request details with skill profiles and optionally initiating Slack channels for collaboration.

    Agentic AI

  • Intercom

    Connect SysAid with Intercom Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Intune – Delete Device

    This job deletes a managed device in Microsoft Intune using its device ID.

    Agentic AI

  • Intune – Get Device

    This tool retrieves detailed information about Microsoft Intune managed devices, including hardware, compliance, management, and installed applications, by using the device ID.

    Agentic AI

  • Intune – Get List of Managed Devices

    This job retrieves managed device information and summary statistics from Microsoft Intune using the Microsoft Graph API.

    Agentic AI

  • Intune – Reboot Device

    This job involves remotely rebooting specified Microsoft Intune devices using the Microsoft Graph API for updates, troubleshooting, or maintenance.

    Agentic AI

  • Intune – Retire Device

    This job involves retiring a managed device in Microsoft Intune, which removes company data and unenrolls the device from management while preserving personal data, ideal for employees leaving the organization who keep their devices.

    Agentic AI

  • Intune – Shutdown Device

    This tool allows for the remote and immediate shutdown of a specified Intune-managed device for maintenance, security, or power management, provided the device is online.

    Agentic AI

  • Intune – Update Device

    This tool updates properties like display name, owner type, notes, or device category of a Microsoft Intune-managed device using Microsoft Graph API.

    Agentic AI

  • Intune – Wipe Device (Requires Confirmation)

    This two-step process initiates an irreversible wipe action on a Microsoft Intune-managed device, offering both full and selective wipe options.

    Agentic AI
  • Green circular icon with a white padlock graphic and the letter 'a' in the center, symbolizing secure access or privacy settings.

    IP Filter

    Filter list of IPs allowed to access SysAid

    Apps
  • Java logo with steaming coffee cup; links to SysAid's streamlined ITSM processes, symbolizing power and efficiency. - SysAid

    Java

    Utilize Automate Joe to execute a Java class/utility with dynamic parameters that you’ve already created, to integrate with almost any service or product

    Apps

  • JavaScript snippets by Workato

    Connect SysAid with JavaScript snippets by Workato Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • JDBC

    Connect SysAid with JDBC Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • JDBC secondary

    Connect SysAid with JDBC secondary Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Jenkins

    Connect SysAid with Jenkins Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Jira

    Connect SysAid with Jira Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Jira secondary

    Connect SysAid with Jira secondary Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • JIRA Service Desk

    Connect SysAid with JIRA Service Desk Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato
  • Blue geometric logo with two interlocking shapes, forming a diamond at the center, symbolizes SysAid's integrated ITSM solutions. - SysAid

    Jira Software – Cloud Service

    Easily create and link Jira Issues to SysAid service records, and view all the information from within SysAid.

    Apps

  • JMS tools by Workato

    Connect SysAid with JMS tools by Workato Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • JobScience

    Connect SysAid with JobScience Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Jobvite

    Connect SysAid with Jobvite Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato
  • A geometric logo with four shapes: a blue and a yellow elongated oval, an orange diagonal bar, and a small navy blue triangle, all on a transparent background. - SysAid

    JotForm

    Create SysAid tickets from new Jotform submissions.

    Apps

  • JSON tools by Workato

    Connect SysAid with JSON tools by Workato Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • JSON Transformations by Workato

    Connect SysAid with JSON Transformations by Workato Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • JumpCloud

    Connect SysAid with JumpCloud Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • JWT tools by Workato

    Connect SysAid with JWT tools by Workato Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Kenandy

    Connect SysAid with Kenandy Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Kizen

    Connect SysAid with Kizen Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Knack

    Connect SysAid with Knack Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato
  • Lansweeper logo displayed, representing integration opportunities with SysAid’s ITAM solutions for asset management. - SysAid

    Lansweeper

    SysAid and Lansweeper partner to provide real-time inventory insights, integrating them into SysAid’s platform for better asset management

    Apps
  • SysAid ITSM integrates Active Directory, streamlining service desk operations for efficient user management and support. - SysAid

    LDAP Action Pack

    LDAP management

    Apps

  • Librato

    Connect SysAid with Librato Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Lightspeed Commerce

    Connect SysAid with Lightspeed Commerce Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • LinkedIn

    Connect SysAid with LinkedIn Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Lists by Workato

    Connect SysAid with Lists by Workato Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Logger by Workato

    Connect SysAid with Logger by Workato Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Lookup tables by Workato

    Connect SysAid with Lookup tables by Workato Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Magento 2

    Connect SysAid with Magento 2 Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato
  • Icon of an envelope, symbolizing email communication within SysAid's ITSM Help Desk for efficient support management. - SysAid

    Mail Integration Solution

    Add-on to enable monitoring and interaction based on contents of emails in a IMAP email box

    Apps

  • MailChimp

    Connect SysAid with MailChimp Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Mapper by Workato

    Connect SysAid with Mapper by Workato Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Marketo

    Connect SysAid with Marketo Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Marketo secondary

    Connect SysAid with Marketo secondary Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Maxio

    Connect SysAid with Maxio Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Message template by Workato

    Connect SysAid with Message template by Workato Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Microsoft 365 – Assign License

    This tool assigns various Microsoft licenses to users in Azure Active Directory, identifiable by email/UPN, Service Request ID, or name.

    Agentic AI

  • Microsoft 365 – Get Licenses

    This tool provides comprehensive information on Microsoft licenses within an organization, including details on subscribed, assigned, available, and used licenses, as well as user-specific license data, with support for free-text searches.

    Agentic AI

  • Microsoft 365 – Identify License Shortage

    This tool monitors Microsoft 365 license availability and usage, forecasts exhaustion based on historical data, and sends consolidated notifications with purchase recommendations to Slack.

    Agentic AI

  • Microsoft 365 – Unassign License

    This tool removes Microsoft licenses such as Microsoft 365, Office 365, and Exchange Online plans from specified users in Azure Active Directory, identified by email/UPN, Service Request ID, or name.

    Agentic AI
  • Active Directory logo for ITAM solutions, showcasing SysAid's integration with ITSM for streamlined asset management. - SysAid

    Microsoft Active Directory

    Create, update, and manage users group membership

    Apps

  • Microsoft Authenticator – Delete Authentication Method

    This job deletes a Microsoft Authenticator authentication method for a specified user through the Microsoft Graph API, enabling the removal of a registered authenticator app from a user’s account.

    Agentic AI

  • Microsoft Authenticator – Get List of Authentication Methods

    This job retrieves Microsoft Authenticator authentication methods and device details for a specified user via Microsoft Graph API.

    Agentic AI

  • Microsoft Authenticator – Get Method by ID

    This job description outlines the process of retrieving Microsoft Authenticator authentication methods for a given user via ID using the Microsoft Graph API, with sample questions demonstrating its usage.

    Agentic AI
  • Dark blue abstract triangular logo with a stylized arrow pointing to the right, against a transparent background. - SysAid

    Microsoft Dynamic 365 CRM

    Create a SysAid ticket when a new Case is created in Microsoft Dynamics 365 CRM

    Apps

  • Microsoft Dynamics 365

    Connect SysAid with Microsoft Dynamics 365 Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato
  • SysAid ITSM glowing blue logo against a dynamic square and stylized 'X' background, symbolizing streamlined service management. - SysAid

    Microsoft Exchange

    Create new mailboxes, create group mailboxes, add users to mailboxes, as well as remove users from mailboxes

    Apps
  • Logo of microsoft exchange, featuring a stylized white letter 'e' in a blue square and a light blue '@' symbol in a separate blue square, with the word "exchange" beneath.

    Microsoft Exchange – User Management

    Ability to add users to and remove users from email distribution groups.

    Apps
  • Microsoft Intune logo with a blue Windows icon beside the text "Intune" in blue; relates to SysAid's ITAM solutions for asset management. - SysAid

    Microsoft Intune

    Easily import and update device data from Microsoft Intune to SysAid Asset Management, and display the data in SysAid’s asset inventory.

    Apps
  • Blue and white Microsoft Outlook calendar icon showing a white "O" on the left and a grid calendar on the right. - SysAid

    Microsoft Outlook Calendar

    Create a Microsoft calendar event for new tickets created in SysAid that meet a certain criteria

    Apps

  • Microsoft Sharepoint

    Connect SysAid with Microsoft Sharepoint Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato
  • SysAid logo illustrating seamless ITSM, spotlighting innovative IT Service Desk solutions for enhanced service delivery. - SysAid

    Microsoft SharePoint Action Pack

    Manage your Microsoft SharePoint deployments

    Apps
  • Abstract blue and gray design symbolizing efficient ITSM solutions above the text 'Microsoft System Center Configuration Manager.'. - SysAid

    Microsoft System Center Configuration Manager Action Pack

    Make SCCM software deployments part of your automation workflows.

    Apps

  • Miro

    Connect SysAid with Miro Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Mixpanel

    Connect SysAid with Mixpanel Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato
  • Smartphone illustration in a green circle, depicting SysAid’s ITSM mobile capabilities for efficient service management. - SysAid

    Mobile for On-Premises

    Create, view, add notes, see history, even add attachments across all active incidents and requests – directly from your mobile device.

    Apps
  • The image shows the logo of monday.com, featuring two diagonal bars—one red, one yellow—and a green dot, on a white background with rounded corners. - SysAid

    Monday

    Create SysAid tickets for new Monday tasks in projects.

    Apps

  • MongoDB Atlas

    Connect SysAid with MongoDB Atlas Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato
  • Green shirt icon symbolizes SysAid's ITSM efficiency, with a white tag representing seamless asset management. - SysAid

    MSI Windows Installer Action Pack

    Install/uninstall or check the state of MSI packages on Windows operating systems.

    Apps

  • MySQL

    Connect SysAid with MySQL Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • MySQL secondary

    Connect SysAid with MySQL secondary Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato
  • Text logo with "Nagios" in bold, irregular black lettering and a registered trademark symbol, illustrating ITSM monitoring integration. - SysAid

    Nagios

    Automatically generate, update, and close SysAid tickets based on events that Nagios detects on a given host or service in your network.

    Apps

  • Namely

    Connect SysAid with Namely Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Nasuni Management Console

    Connect SysAid with Nasuni Management Console Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • NationBuilder

    Connect SysAid with NationBuilder Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • NetSuite REST

    Connect SysAid with NetSuite REST Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • NetSuite SOAP

    Connect SysAid with NetSuite SOAP Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • NetSuite SOAP secondary

    Connect SysAid with NetSuite SOAP secondary Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato
  • Logo of New Relic featuring the company name in black text within an overlapping teal and light blue oval shape. - SysAid

    New Relic

    Connect SysAid with New Relic Via our embedded Workato offering to streamline your IT workflows and automations.

    Apps
    Workato

  • Nimble CRM

    Connect SysAid with Nimble CRM Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato
  • White Microsoft Office logo over a red background, symbolizing integrated ITSM solutions akin to SysAid's efficient Service Desk. - SysAid

    Office 365

    Automate the process of adding and removing users to/from Office365, as well as adding users to various groups, all from within SysAid.

    Apps
  • White Microsoft Office logo over a red background, symbolizing integrated ITSM solutions akin to SysAid's efficient Service Desk. - SysAid

    Office365

    Single sign-on to SysAid via Office 365

    Apps
  • Blue text logo spelling "okta" on a white background. - SysAid

    Okta

    Connect SysAid with Okta Via our embedded Workato offering to streamline your IT workflows and automations.

    Apps
    Workato

  • Okta secondary

    Connect SysAid with Okta secondary Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato
  • integration with Okta

    Okta SSO

    Single-sign-on to SysAid via Okta

    Apps
  • integration with Okta

    Okta User Repository

    Easily and automatically sync SysAid user management with Okta Active Directory.

    Apps
  • Illustration of a computer screen and gear symbol representing SysAid's ITSM capabilities for system optimization. - SysAid

    Omni Panel

    Gain greater efficiency by bringing all communications (notes, attachments, activities, chats, and links) into a single location, in an easy-to-read chronological table.

    Other

  • On-prem command-line scripts

    Connect SysAid with On-prem command-line scripts Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • On-prem files

    Connect SysAid with On-prem files Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • On-prem files secondary

    Connect SysAid with On-prem files secondary Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • OneDrive

    Connect SysAid with OneDrive Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato
  • Logo of OneLogin with "onelogin" in lowercase black text, symbolizing seamless integration with SysAid’s ITSM solutions. - SysAid

    OneLogin SSO

    Single sign-on to SysAid via OneLogin

    Apps
  • Logo of OneLogin with "onelogin" in lowercase black text, symbolizing seamless integration with SysAid’s ITSM solutions. - SysAid

    OneLogin User Repository

    Easily and automatically sync SysAid user management with OneLogin Active Directory.

    Apps

  • OpenAI

    Connect SysAid with OpenAI Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato
  • A geometric logo with interconnected 3D shapes, illustrating SysAid's ITSM innovation and dynamic Service Desk solutions. - SysAid

    OpenAM

    Single sign-on to SysAid via OpenAM

    Apps

  • Oracle

    Connect SysAid with Oracle Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Oracle E-Business Suite

    Connect SysAid with Oracle E-Business Suite Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Oracle Fusion Cloud

    Connect SysAid with Oracle Fusion Cloud Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Oracle secondary

    Connect SysAid with Oracle secondary Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Outlook

    Connect SysAid with Outlook Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Outlook Calendar – Create Meeting

    This tool creates Outlook calendar meetings with features like recurring events, conflict checks, Teams links, and customizable meeting details.

    Agentic AI

  • Outlook Calendar – Delete Meeting

    This tool finds and deletes a meeting from Outlook Calendar based on its title.

    Agentic AI

  • Outlook Calendar – Update Meeting

    This tool updates Outlook calendar events by allowing users to modify event details such as title, description, time, location, attendees, or Teams settings, and enables searching for events within a specified date range.

    Agentic AI

  • Outreach

    Connect SysAid with Outreach Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • OutSystems

    Connect SysAid with OutSystems Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato
  • Green hexagon with rounded edges contains white lowercase letters "pd" in the center. - SysAid

    PagerDuty

    Connect SysAid with Pagerduty Via our embedded Workato offering to streamline your IT workflows and automations.

    Apps
    Workato

  • ParseHub

    Connect SysAid with ParseHub Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • People Task by Workato

    Connect SysAid with People Task by Workato Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Percolate

    Connect SysAid with Percolate Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Perform Advanced Service Record Analytics

    This job involves performing analytical queries on SysAid service records, including filtering, grouping by various fields, handling date and user information, and providing error reporting and pagination.

    Agentic AI

  • PGP tools by Workato

    Connect SysAid with PGP tools by Workato Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato
  • Yellow background with the word "pingdom" written in lowercase black letters. - SysAid

    Pingdom

    Connect SysAid with Pingdom Via our embedded Workato offering to streamline your IT workflows and automations.

    Apps
    Workato

  • Pipedrive

    Connect SysAid with Pipedrive Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Pivotal Tracker

    Connect SysAid with Pivotal Tracker Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • PlanGrid

    Connect SysAid with PlanGrid Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • PostgreSQL

    Connect SysAid with PostgreSQL Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • PostgreSQL secondary

    Connect SysAid with PostgreSQL secondary Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Postman

    Connect SysAid with Postman Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato
  • Icon illustrating ITSM: A database cylinder, cloud, and a folder with a bar chart, linked by an arrow for efficient data management. - SysAid

    Power BI Extract

    Extract ticket data from SysAid to MS OneDrive for loading to MS Power BI; from there, you can build your own dashboards

    Apps
  • Stylized blue icon with a white lightning bolt represents SysAid's innovative ITSM solutions. - SysAid

    PowerShell script

    Execute a PowerShell script on a remote machine, that you’ve already created, directly from SysAid. *Available via Automate Joe

    Apps

  • Prontoforms

    Connect SysAid with Prontoforms Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Propel

    Connect SysAid with Propel Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Python snippets by Workato

    Connect SysAid with Python snippets by Workato Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Quickbase

    Connect SysAid with Quickbase Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Quickbase secondary

    Connect SysAid with Quickbase secondary Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato
  • Green circular logo with stylized white lowercase letters "qb" in the center, representing the QuickBooks brand. - SysAid

    Quickbooks

    Automate the creation of Tickets in SysAid for new POs in Quickbooks

    Apps

  • QuickBooks Online

    Connect SysAid with QuickBooks Online Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Quip

    Connect SysAid with Quip Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Raiser’s Edge NXT

    Connect SysAid with Raiser’s Edge NXT Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Recipe function by Workato

    Connect SysAid with Recipe function by Workato Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • RecipeOps by Workato

    Connect SysAid with RecipeOps by Workato Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Recommend Service Record Assignment

    This role involves suggesting the most suitable administrator for tickets by analyzing workload, historical performance, and category expertise, using text similarity and workload balancing, and providing a star rating for the assignment.

    Agentic AI

  • Redshift

    Connect SysAid with Redshift Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Redshift secondary

    Connect SysAid with Redshift secondary Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • RegOnline® by Lanyon

    Connect SysAid with RegOnline® by Lanyon Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Replicon

    Connect SysAid with Replicon Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato
  • Icon of a bar chart with an upward arrow, symbolizing ITSM-driven growth and efficiency enhancement through SysAid solutions. - SysAid

    Reporting

    Providing service without data is meaningless. Get the data you need today in order to improve your service tomorrow. Includes two new reports to support your business processes.

    Apps

  • Revel Systems

    Connect SysAid with Revel Systems Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • RingCentral

    Connect SysAid with RingCentral Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Rollbar

    Connect SysAid with Rollbar Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • RowShare

    Connect SysAid with RowShare Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato
  • RPA by Workato

    RPA by Workato

    Connect SysAid with RPA by Workato Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Ruby snippets by Workato

    Connect SysAid with Ruby snippets by Workato Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato
  • The image shows the word "Google" written in its characteristic font, with each letter in green color. - SysAid

    Sage

    Create service records in SysAid when new services are added to Sage Accounting.

    Apps
  • Sage Intacct

    Sage Intacct

    Connect SysAid with Sage Intacct Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Sage Live

    Connect SysAid with Sage Live Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato
  • Salesforce blue cloud logo, symbolizing service integration within SysAid's ITSM platform. - SysAid

    Salesforce

    Automate the process of adding and removing users to/from Salesforce CRM, from within SysAid.

    Apps
  • The image shows the Salesforce logo, which consists of the word "salesforce" written in white on top of a blue cloud shape. - SysAid

    Salesforce

    Connect SysAid with Salesforce Via our embedded Workato offering to streamline your IT workflows and automations.

    Apps
    Workato

  • Salesforce – Get Account Information

    This job involves searching for accounts, returning a structured list with key details if multiple are found, and displaying detailed information for a single account.

    Agentic AI

  • Salesforce CPQ

    Connect SysAid with Salesforce CPQ Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Salesforce Marketing Cloud

    Connect SysAid with Salesforce Marketing Cloud Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Salesforce secondary

    Connect SysAid with Salesforce secondary Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • SalesforceIQ

    Connect SysAid with SalesforceIQ Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • SAP Concur

    Connect SysAid with SAP Concur Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • SAP OData

    Connect SysAid with SAP OData Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • SAP RFC

    Connect SysAid with SAP RFC Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • SAP RFC secondary

    Connect SysAid with SAP RFC secondary Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • SAP SuccessFactors OData

    Connect SysAid with SAP SuccessFactors OData Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Scan Assets for Harmful Software

    This function scans SysAid assets for harmful or unapproved software, using pattern matching, AI, or SysAid’s LLM, and provides detailed, customizable results about affected assets.

    Agentic AI

  • Scan for Inactive PCs

    This job identifies and provides detailed information about PC assets that have been inactive on the network.

    Agentic AI

  • Scan for Major Incidents

    This job involves scanning SysAid incident tickets to identify potential Major Incidents based on ITIL4 best practices, analyzing various ticket data points, and using LLM contextual understanding to assess severity and business impact, then returning structured reports and sending Slack alerts for critical incidents.

    Agentic AI

  • Scheduler by Workato

    Connect SysAid with Scheduler by Workato Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Segment

    Connect SysAid with Segment Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Self-Service – Asset Hardware Diagnostics

    This tool retrieves detailed hardware information, including CPU, memory, storage, and warranty status, for assets owned by the current user to help identify hardware-related issues.

    Agentic AI

  • Self-Service – Azure AD Password Reset

    This tool provides a self-service password reset for Azure AD accounts, using a two-step verification process that involves sending a verification code to the user’s phone and then sending a temporary password via SMS after verification.

    Agentic AI
  • SendGrid

    SendGrid

    Connect SysAid with SendGrid Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Service Desk Expert Identification Agent

    The agent identifies service desk experts by analyzing closed tickets, extracting content, and using an LLM to build and maintain an expertise table that associates active agents with their expertise areas and scores.

    Agentic AI

  • ServiceM8

    Connect SysAid with ServiceM8 Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • ServiceMax

    Connect SysAid with ServiceMax Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • ServiceNow

    Connect SysAid with ServiceNow Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • ServiceNow secondary

    Connect SysAid with ServiceNow secondary Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • SFTP

    Connect SysAid with SFTP Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • SFTP secondary

    Connect SysAid with SFTP secondary Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • SharePoint – List Item Updater

    This job involves updating or inserting items into a SharePoint list, with field name mapping, validation, and support for identifying sites/lists by ID, name, or URL, while ensuring only one record matches the filter criteria for updates.

    Agentic AI

  • SharePoint – List Query

    This tool retrieves items from SharePoint lists, allowing for filtering and field selection, and can identify lists and sites by ID, title, or URL.

    Agentic AI
  • A green shopping bag with a white "S" logo on it, representing the Shopify brand. - SysAid

    Shopify

    Connect SysAid with Shopify Via our embedded Workato offering to streamline your IT workflows and automations.

    Apps
    Workato
  • Icon of a shopping bag with a dollar sign and coin symbolizes effective ITAM in SysAid's powerful ITSM solutions. - SysAid

    Shopping Cart

    Boost your user satisfaction and self-service adoption by providing an amazing online marketplace experience. The shopping cart will display pricing, quantity, and images of the items. *This is a Custom Development Package.

    Other

  • Showpad

    Connect SysAid with Showpad Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato
  • A cloud-shaped icon with a green radar screen in the center displaying three dots. - SysAid

    Site24x7

    Create a new SysAid ticket when a new alert in Site247 is generated.

    Apps
  • The image depicts the Slack logo, consisting of four colored symbols (blue, green, yellow, and pink) arranged in a hash (#) pattern on a white background. - SysAid

    Slack

    Connect SysAid with Slack Via our embedded Workato offering to streamline your IT workflows and automations.

    Apps
    Workato

  • Slack – Interactive Q&A Agent for Service Requests

    The virtual agent facilitates interactive Q&A via Slack to gather information for service requests, using iterative conversations and SysAid LLM to update service records.

    Agentic AI

  • Slack – ITSM Case Extraction Agent

    This agent performs natural language processing to automatically extract incidents and requests from Slack conversations, creating service records in SysAid, and manages the ticket creation process by interacting with users and handling ongoing Slack event processing.

    Agentic AI

  • Slack – Send a Message to Channel

    This tool sends messages to Slack channels or retrieves a list of available channels, with options to specify a channel for sending messages or to list all channels.

    Agentic AI

  • Slack – Send Direct Message By Email

    This function sends a direct message to a Slack user by first looking up their email, opening a direct message channel, and then sending the message, providing detailed success or failure information.

    Agentic AI
  • Logo with colorful, interlocking shapes forming a hashtag symbol on white. Represents SysAid's seamless ITSM and Service Desk solutions. - SysAid

    Slack Notification Action Pack

    Send notifications to Slack through Hubot

    Apps

  • Slack secondary

    Connect SysAid with Slack secondary Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Smartsheet

    Connect SysAid with Smartsheet Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • SMB

    Connect SysAid with SMB Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • SMS by Workato

    Connect SysAid with SMS by Workato Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Snowflake

    Connect SysAid with Snowflake Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Snowflake secondary

    Connect SysAid with Snowflake secondary Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • SOAP tools by Workato

    Connect SysAid with SOAP tools by Workato Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato
  • Orange square with a white flying bird shape, symbolizing SysAid's seamless ITSM integration for efficient service desk solutions. - SysAid

    SolarWinds

    Automatically generate, update, and close SysAid tickets based on alerts that SolarWinds detects on a given asset in your network.

    Apps

  • Splunk

    Connect SysAid with Splunk Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • SQL Collection by Workato

    Connect SysAid with SQL Collection by Workato Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • SQL Server

    Connect SysAid with SQL Server Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • SQL Server secondary

    Connect SysAid with SQL Server secondary Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • SQL Transformations by Workato

    Connect SysAid with SQL Transformations by Workato Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato
  • SysAid logo next to "SSO Single Sign On," illustrating secure access integration with ITSM for seamless user management. - SysAid

    SSO Connector

    Use SysAid’s SSO Connector add-on to configure multiple Office 365 SSO domains for their SysAid account

    Apps

  • Stripe

    Connect SysAid with Stripe Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato
  • Smartphone displaying cogwheel icons, representing ITSM solutions for efficient mobile service desk management from SysAid. - SysAid

    Subscribe/Mentions Activities

    Turn a ticket into a “feed” to automatically keep admins up-to-date on relevant ticket updates.

    Other

  • SurveyMonkey

    Connect SysAid with SurveyMonkey Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • SysAid Documentation Assistant

    This tool is designed to help users find answers to questions about SysAid server operations, features, configurations, and how-to guides by searching official SysAid documentation and providing comprehensive answers with links.

    Agentic AI
  • Microsoft Teams logo featuring a stylized blue "T" with purple accents, integrating seamlessly with SysAid's ITSM solutions. - SysAid

    SysAid for Teams (Microsoft Teams)

    Employees can create and update tickets from within Microsoft Teams. Admins can seamlessly initiate Microsoft Teams chats and conversations from within a SysAid ticket.

    Apps

  • Syslog

    Connect SysAid with Syslog Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Tango Card

    Connect SysAid with Tango Card Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • TaskRay

    Connect SysAid with TaskRay Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato
  • TeamViewer integrates with SysAid ITSM

    TeamViewer Embedded Service

    Launch TeamViewer remote control from tickets in SysAid, without the need for a pre-existing TeamViewer account

    Apps

  • Ticket Creation Assistant

    =AI(“Summarize in one sentence.”, B3)

    Agentic AI

  • TrackVia

    Connect SysAid with TrackVia Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Tradeshift

    Connect SysAid with Tradeshift Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato
  • A blue square icon with a white vertical rectangle on the left and a smaller white vertical rectangle on the right. - SysAid

    Trello

    Connect SysAid with Trello Via our embedded Workato offering to streamline your IT workflows and automations.

    Apps
    Workato

  • TSheets

    Connect SysAid with TSheets Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato
  • A red circle contains four red dots arranged in a square pattern. - SysAid

    Twilio

    Connect SysAid with Twilio Via our embedded Workato offering to streamline your IT workflows and automations.

    Apps
    Workato

  • Twilio – Send SMS

    This function sends SMS messages via the Twilio API, supporting text messages from a specified or default phone number to any valid phone number in E.164 format.

    Agentic AI
  • A black elongated oval shape next to a larger black rounded square on a white background. - SysAid

    Typeform

    Create SysAid tickets from new Typeform submissions.

    Apps

  • Unbounce

    Connect SysAid with Unbounce Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Utilities

    Connect SysAid with Utilities Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Variables by Workato

    Connect SysAid with Variables by Workato Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Veeva CRM

    Connect SysAid with Veeva CRM Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Vlocity

    Connect SysAid with Vlocity Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato
  • Magnifying glass icon with a red handle over an orange circle, symbolizing SysAid's efficient ITSM solutions. - SysAid

    Watcher Feature – Advanced

    Take your ticket ‘subscriptions’ to the next level. Include every ticket detail your users ever wanted to know.

    Other
  • Teal safety goggles on orange circle; signifies SysAid's proactive protection in ITSM and efficient service desk management. - SysAid

    Watcher Feature – Basic

    Subscribe end users to other users’ tickets, freeing up admin time spent on manual notifications. Also advantageous for users, so they can keep tabs on tickets that a colleague opened and CC’d them.

    Other

  • Watson Tone Analyzer

    Connect SysAid with Watson Tone Analyzer Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Web Search with Perplexity AI

    This tool performs real-time web searches using Perplexity AI to provide current and up-to-date information, including recent events, recommendations, and factual data.

    Agentic AI

  • Webhooks

    Connect SysAid with Webhooks Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato
  • Green WhatsApp logo featuring a phone icon within a speech bubble, set against a white background. - SysAid

    Whatsapp

    Receive a Whatsapp notifications for new tickets that meet a defined criteria.

    Apps
  • Windows logo with colored squares symbolizes SysAid's integration with ITSM for streamlined service management solutions. - SysAid

    Windows Update

    Perform Windows Operating System update

    Apps

  • WooCommerce

    Connect SysAid with WooCommerce Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • WordPress.com

    Connect SysAid with WordPress.com Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Workato Data Tables

    Connect SysAid with Workato Data Tables Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Workato EDI

    Connect SysAid with Workato EDI Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Workato Event Streams

    Connect SysAid with Workato Event Streams Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Workato FileStorage

    Connect SysAid with Workato FileStorage Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Workato Genie

    Connect SysAid with Workato Genie Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Workato Genie MS Teams

    Connect SysAid with Workato Genie MS Teams Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Workato Genie Slack

    Connect SysAid with Workato Genie Slack Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Workbot for Slack

    Connect SysAid with Workbot for Slack Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Workbot for Microsoft Teams

    Connect SysAid with Workbot for Microsoft Teams Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Workbot for Microsoft Teams Old

    Connect SysAid with Workbot for Microsoft Teams Old Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Workbot for Workplace

    Connect SysAid with Workbot for Workplace Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Workday

    Connect SysAid with Workday Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Workday REST

    Connect SysAid with Workday REST Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Workday Web Services

    Connect SysAid with Workday Web Services Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Workflow apps by Workato

    Connect SysAid with Workflow apps by Workato Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato
  • Alt text: "ITSM data report icon featuring a pie chart and bar graph, symbolizing SysAid's comprehensive service management. - SysAid

    Workflows Package

    Boost productivity and organizational efficiency through workflows that work for you.

    Apps

  • Workfront

    Connect SysAid with Workfront Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Workfront secondary

    Connect SysAid with Workfront secondary Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato
  • Icon of a laptop with a green circle background and a shield featuring 'A', symbolizing SysAid's secure ITSM solutions. - SysAid

    Worksafe App

    Use SysAid’s Worksafe app to simplify the process of tracking the status of your workforce as you transition back to the ‘new normal.’

    Apps

  • Wrike

    Connect SysAid with Wrike Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Wrike secondary

    Connect SysAid with Wrike secondary Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Wufoo

    Connect SysAid with Wufoo Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • X

    Connect SysAid with X Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Xactly

    Connect SysAid with Xactly Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Xero

    Connect SysAid with Xero Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Xero Practice Manager

    Connect SysAid with Xero Practice Manager Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • XML tools by Workato

    Connect SysAid with XML tools by Workato Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • YAML tools by Workato

    Connect SysAid with YAML tools by Workato Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato
  • A green square icon with rounded corners and vertical white bars of varying heights in the center. - SysAid

    YouCanBookMe

    Create SysAid tickets automatically for new YouCanBookMe bookings.

    Apps
  • Orange Zapier logo on a white background; streamlining workflows with SysAid's ITSM solutions for enhanced efficiency. - SysAid

    Zapier

    Easily set up integrations between SysAid and 3000+ applications via Zapier

    Apps

  • Zendesk

    Connect SysAid with Zendesk Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Zendesk Demo

    Connect SysAid with Zendesk Demo Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Zendesk secondary

    Connect SysAid with Zendesk secondary Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Zendesk Sunshine

    Connect SysAid with Zendesk Sunshine Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Zenefits

    Connect SysAid with Zenefits Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Zoho CRM

    Connect SysAid with Zoho CRM Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Zoho Invoice

    Connect SysAid with Zoho Invoice Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • ZoneBilling for NetSuite

    Connect SysAid with ZoneBilling for NetSuite Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato
  • SysAid: Streamlining ITSM and Ticketing Systems for optimal IT management efficiency. - SysAid

    Zoom

    Connect SysAid with Zoom Via our embedded Workato offering to streamline your IT workflows and automations.

    Apps
    Workato

  • ZoomInfo

    Connect SysAid with ZoomInfo Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Zuora

    Connect SysAid with Zuora Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

  • Zuora for Salesforce

    Connect SysAid with Zuora for Salesforce Via our embedded Workato offering to streamline your IT workflows and automations.

    Workato

Can’t find the integration you need?

No problem — you can set up your own.

Workato includes universal connectors and custom connector tools that let you connect to almost any modern app without waiting for a prebuilt connector.
Or, head over to SysAid Developers and create it your way.

 

Looking to solve a specific problem?

Just share the app name and what you’re trying to do — we’ll recommend the fastest path.

Connect with your popular tools

and many more…

Need something custom?

Can’t find the integration you need among the 1,000+ available? No problem, you can setup your own.
Or head over to SysAid Developers and create it your way.

 

Automate, integrate, and extend all in one place
with SysAid Connect

SysAid Developers

Access modern, secure APIs at developers.sysaid.com to create, update, or trigger actions anywhere inside SysAid.

AI Agent Builder

Build custom AI agents without coding that act, automate, and resolve issues — shifting your ITSM from reactive to proactive.

Frequently asked questions

What types of integrations does SysAid support?

SysAid supports native integrations, pre-built and custom recipes via Workato, Zapier-based workflows, and custom integrations using our open API and HTTP connector.

Do I need to write code to set up integrations?

No! Most integrations are no-code or low-code. With Workato and Zapier, you can set up powerful workflows using a drag-and-drop interface.

How many apps can I connect with SysAid?

You can connect with over 1,000 popular business apps — including Microsoft Teams, Slack, Jira, Salesforce, Google Workspace, and so many more…

What if I need a custom integration?

You can build your own using the SysAid Developers or the built-in HTTP Connector, both designed for flexibility and ease of use.

Are integrations included in my SysAid subscription?

Many core integrations are included. Access to some of them may depend on your plan – contact us for details.

How secure are these integrations?

All integrations follow enterprise-grade security protocols, including encrypted data transfer, access control, and audit logs.

Where can I find documentation or setup guides?

You can learn more about SysAid Connect in this Documentation article.

Your tools. Your workflows. Seamless integrations.

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