Improving Incident Management:

How to Get Happier Customers
with Less Effort

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On-Demand Webinar Presenter: Stuart Rance, ITSM consultant, trainer, and author

Incident management can be a very costly process, with lots of staff using expensive tools and telephony. It’s also very visible to customers, who will let you know very quickly if it doesn’t meet their needs. As such, it’s really important to make sure that this process is as efficient and effective as possible.

In this webinar, learn from Stuart’s many years of experience working with a wide range of clients from around the world.




Benefits of Watching

In this 45-minute webinar, you’ll:

Learn what incident management is, as well as what it isn’t (you may be surprised!)
Hear about prioritization and categorization within the service desk
Receive tips on how to improve your incident management, such as how to use and adopt the shift left approach
Gain a better understanding on why the focus on customer experience is not just the responsibility of those in junior service desk positions
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