Bomgar

Launch Bomgar remote control from incidents and assets in SysAid

 

 

Version:
Available from SysAid 15.1.50
SysAid Edition:
ITSM Cloud and On-Premise
Price:
FREE

Details

 

Overview

SysAid customers can choose to integrate with Bomgar, rather than using SysAid’s native remote control capabilities to initiate remote sessions with end users directly from any incident or asset record.

Bomgar’s remote support solution enables you to remotely access and fix nearly any device, running any platform, located anywhere in the world. According to Bomgar, you can control multiple systems, chat with multiple end-users, and collaborate with others to fix problems faster.

 

Main Features

  • A Bomgar icon is added to your incident form that allows you to initiate a remote control session from within the incident record
  • There is an option to select Bomgar remote control from the remote control tab in the asset form

 

Benefits

  • Enables an IT support representative to launch a secure remote support session directly from within an incident record
  • Lets you launch a remote control session directly from any asset record
  • Enables you to utilize your existing Bomgar licenses

 

 

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