SysAid’s AI Agent Center: Command and control for your AI Agents

If you’re managing IT operations, you already know that automation is only as good as your ability to control it. AI agents can save your team hours of repetitive work, but without proper oversight, they can just as easily create noise, confusion, or security headaches. That’s exactly the problem SysAid’s new AI Agent Center is built to solve.

So, what exactly is an AI agent?

AI agents are goal-driven automation entities that can interpret intent, determine next steps, and execute actions across systems and workflows. Unlike traditional chatbots that only respond to prompts, AI agents can proactively execute tasks, coordinate processes, analyze service data, and trigger automations autonomously within defined guardrails. SysAid’s AI agents operate through the Agent Chatbot and End User Chatbot, handling everything from employee onboarding and incident detection to recommending AI agents based on service record insights. 

Over 100 prebuilt AI agents, ready to go

SysAid ships with more than 100 prebuilt AI agents that are ready to use out of the box. They are organized by use case, such as access control, asset management, knowledge management, security, and more. 

The prebuilt AI agents come in two flavors:

• Internal AI agents that automate tasks within SysAid itself
• External AI agents that reach out to third-party tools and extend your existing workflows

Can’t find exactly what you need? You can build your own AI agents using the AI Agent Builder, defining their behavior from scratch and customizing it as your needs evolve. The AI Agent Center and AI Agent Builder are designed to work hand in hand.

The AI Agent Center, a single view for all your AI Agents

Our growing library of SysAid prebuilt AI agents is now available in AI Agent Center, the recommended interface for AI agent discovery, visibility, and access management. Information about AI agents also remains accessible through the SysAid documentation and the in-product Agent Chatbot.

1. Manage Access

Not every AI agent needs to be or should be available to everyone. You can assign each AI agent to specific datasets and decide whether it should be visible to dedicated admin groups, end users, or both. Since permissions pull from the user groups and companies you’ve already set up in the Data Pool, there’s no need to reconfigure anything; it just slots into your existing structure.

2. Test before you deploy

Before flipping the switch and making a new AI agent available to your team, you can test it directly in the AI Agent Center, see how it responds, and confirm it’s behaving the way you expect. Testing your AI agent removes the guesswork and reduces the risk of deploying something before it’s ready to go live.

Don’t take our word for it

Scotia Investments’ IT team supports over 600 users across multiple companies. With SysAid AI agents handling over 100 tickets per week, they’ve freed up time for higher-priority work, without adding headcount.

“The intuitive interface made it incredibly easy to get started and create AI agents.” Bryan Guina, IT Operations and Infrastructure Manager, Scotia Investments

Denova, Arizona’s largest outpatient behavioral health provider, used SysAid AI agents to reduce repetitive tickets by 30% and provide clinical staff with faster, more reliable IT support.

“I used the AI Agent Builder to create an AI agent to track my own productivity, and it worked. Then I used another to send out frequently used canned responses. That’s when I realized: this could really change the way we work.” Alex Mercado, Senior Application Analyst, Denova Collaborative Health

Agentic ITSM starts with great control

The AI Agent Center isn’t just a new view of your AI agents. It’s a dedicated center designed to bring structure and governance to how AI agents are discovered, accessed, and used. As AI agents become a bigger part of how IT teams operate, visibility and control become non-negotiable. Knowing which AI agents exist, who can use them, and whether they’re working correctly, all from one place, is the kind of operational clarity that makes the difference between AI that complicates and AI that works.

If you’re ready to put your AI agents to work, without losing sight of what they’re doing, the AI Agent Center is worth exploring. Sign up to start your free SysAid trial.