SysAid’s Nuts & Bolts

Check under the hood, and learn more about SysAid’s features

Ticket Management icon

Ticket Management

Automate your IT processes and activities, from logging tickets through to issue management.

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Self-Service Portal

Allow end users to submit tickets, engage in chat, track ticket history, and use the knowledge base to perform self-service actions.

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Knowledge Base

Create a knowledge base with how-to solutions for use by both sysadmins and end users via self-service.

Password Reset

Password Reset

Allow end users to securely reset their domain passwords and unlock their accounts without the need for agent intervention.

Password Reset

Password Services ROI Calculator

Calculate how time-consuming and costly manual password reset procedures are in your organization.

Remote Control icon

Remote Control

Securely resolve end-user issues from anywhere using SysAid’s native, or third-party, remote control capabilities.

CMDB icon

CMDB

Keep track of the IT assets in your IT infrastructure, their attributes, and their relationships to other assets and IT services.

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Chat

Communicate with end users through live chat; improve the service experience and reduce costs.

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Incident Management

Automate your service desk processes, from logging incidents through to resolution; improve efficiency and effectiveness of your service desk.

Problem Management icon

Problem Management

Systemize problem management workflow; it’s everything you need for dealing with both simple and complex problems.

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Change Management

Improve control over, and the management of, RFCs and the changes themselves; execute every change with speed and accuracy.

Service Level Management (SLM)

Service Level Management

Create and manage service level targets and service level agreements (SLAs) for the quality and speed of service that your IT team is expected to provide.

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Knowledge Management

Create a database of resolution knowledge and how-to solutions for use by both service desk agents and end users, via self-service.

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Digital Workflows

Easily build and modify workflows with an intuitive drag-and-drop interface, in order to drive business impact across more areas of your organization.

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Flexibility

Configure and customize SysAid to meet your organization’s specific needs and requirements.

Asset Management

IT Asset Management

See all of the IT assets on your network (computers, software, and other devices), and their attributes, in a single view.

Network Discovery icon

Network Discovery

Use automatic network discovery capabilities to scan your network to discover your IT assets (both agent-based and agentless).

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Monitoring

Monitor your IT network, servers, mobile devices, system processes, SNMP traps, and more.

Patch Management, powered by GFI icon

Patch Management, powered by GFI

Use automation to keep Windows-based servers and workstations up-to-date with the latest security patches and software updates.

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Service Desk Automation

Automate all your service desk processes and activities using routing and escalation rules, priorities, dynamic forms, and end-user notifications

Service Orchestration

Service Orchestration

Accelerate service delivery, by automating manual & repetitive IT tasks – at the push of a button.

SysAid for Teams

Support employees where they “live and breathe” – they’ll simply chat their requests in Microsoft Teams, and get the help they need.

SysAid IT Benchmark

IT Analytics

SysAid offers a range of sophisticated and user-friendly analytics tools to help you obtain an accurate and holistic view of your IT service performance.

it-benchmarks

IT Benchmark

Evaluate your organization’s IT performance against other SysAid customers and your own performance history.

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Reports

Generate detailed reports on your IT performance, service quality, IT assets, project tasks, and more.

Business Intelligence (BI) icon

BI

Generate detailed reports on your IT performance, service quality, IT assets, project tasks, and more.

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Manager Dashboard

View real-time visualizations of IT’s activities and performance, and generate built-in reports.

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Mobile Solution

Create, view, add notes, see history, and add attachments across all active tickets – directly from your mobile device; expand asset tracking with a barcode scanner.

System And interfaces

System & Interfaces

Integrate SysAid with your existing IT environment, such as LDAP and email.

Task & Projects icon

Tasks & Projects

Manage your projects and the corresponding project tasks; view progress in charts plus the links and dependencies between the project tasks.

Sysaid Remote Desktop icon

SysAid Remote Desktop

Let end users remotely, and securely, connect to their work desktops from anywhere, via any device connected to the internet or intranet.

Data Management

Improve performance, clean up and manage the clutter in your workspace; and archive your tickets and attachments – in your cloud environment

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SysAid Reviews
SysAid Reviews