Automate your IT processes and activities, from logging tickets through to issue management.
Allow end users to submit tickets, engage in chat, track ticket history, and use the knowledge base to perform self-service actions.
Create a knowledge base with how-to solutions for use by both sysadmins and end users via self-service.
Allow end users to securely reset their domain passwords and unlock their accounts without the need for agent intervention.
Calculate how time-consuming and costly manual password reset procedures are in your organization.
Securely resolve end-user issues from anywhere using SysAid’s native, or third-party, remote control capabilities.
Keep track of the IT assets in your IT infrastructure, their attributes, and their relationships to other assets and IT services.
Automate your service desk processes, from logging incidents through to resolution; improve efficiency and effectiveness of your service desk.
Systemize problem management workflow; it’s everything you need for dealing with both simple and complex problems.
Improve control over, and the management of, RFCs and the changes themselves; execute every change with speed and accuracy.
Create and manage service level targets and service level agreements (SLAs) for the quality and speed of service that your IT team is expected to provide.
Create a database of resolution knowledge and how-to solutions for use by both service desk agents and end users, via self-service.
Easily build and modify workflows with an intuitive drag-and-drop interface, in order to drive business impact across more areas of your organization.
Configure and customize SysAid to meet your organization’s specific needs and requirements.
See all of the IT assets on your network (computers, software, and other devices), and their attributes, in a single view.
Use automatic network discovery capabilities to scan your network to discover your IT assets (both agent-based and agentless).
Monitor your IT network, servers, mobile devices, system processes, SNMP traps, and more.
Use automation to keep Windows-based servers and workstations up-to-date with the latest security patches and software updates.
Automate all your service desk processes and activities using routing and escalation rules, priorities, dynamic forms, and end-user notifications
Accelerate service delivery, by automating manual & repetitive IT tasks – at the push of a button.
Support employees where they “live and breathe” – they’ll simply chat their requests in Microsoft Teams, and get the help they need.
SysAid offers a range of sophisticated and user-friendly analytics tools to help you obtain an accurate and holistic view of your IT service performance.
Evaluate your organization’s IT performance against other SysAid customers and your own performance history.
Generate detailed reports on your IT performance, service quality, IT assets, project tasks, and more.
Generate detailed reports on your IT performance, service quality, IT assets, project tasks, and more.
View real-time visualizations of IT’s activities and performance, and generate built-in reports.
Create, view, add notes, see history, and add attachments across all active tickets – directly from your mobile device; expand asset tracking with a barcode scanner.
Manage your projects and the corresponding project tasks; view progress in charts plus the links and dependencies between the project tasks.